{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10344194,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2010","dateComplaintFiled":"07/20/2010","vin":"4T1BE46K59U","components":"SEAT BELTS","summary":"A COUPLE OF MONTHS AGO WHEN I TRIED TO RAISE THE SHOULDER HEIGHT OF THE DRIVER SIDE SEAT BELT, I HAD TO USE EXCESSIVE THUMB PRESSURE TO PUSH ON THE ELLIPTICAL BUTTON TO UNLOCK THE ADJUSTER AND RAISE IT. DURING THIS PROCESS I HEARD SOMETHING SNAP INSIDE THE PLASTIC ENCLOSURE AND THE VERTICAL HEIGHT BUTTON CANNOT BE DEPRESSED, HENCE THE MECHANISM IS LOCKED IN PLACE AND CANNOT BE MOVED IN EITHER THE UP OR DOWN DIRECTION. NOTE, THAT THE SEAT BELT RECOIL AND TENSIONER WORK FINE. WHEN I SHOWED THE DEALERSHIP SERVICE EVALUATOR THE HEIGHT ADJUSTER PROBLEM, HE COMMENTED ON A ONE QUARTER OF AN INCH (.250') GROOVE IN THE PLASTIC RETAINER HOUSING AND MENTIONED THAT HE NEVER SAW HOW THIS COULD HAPPEN. THE SERVICE EVALUATOR RAN HIS OWN CARFAX AND VERIFIED THAT THE RECORD WAS CLEAN. BUT HE COULD NOT APPROVE A FACTORY WARRANTY REPLACEMENT BECAUSE OF THE GROOVE IN THE PLASTIC HOUSING. I THINK IT IS POSSIBLE FOR THE EDGE OF THE SEAT BELT TO WEAR INTO THE PLASTIC HOUSING DEPENDING ON THE SHOULDER HEIGHT OF THE PERSON WITH THE SEAT PULLED UP. A SECOND OPINION FROM THE SERVICE DIRECTOR,  DID NOT AGREE WITH ME THAT THE GROOVE IN THE PLASTIC COULD HAVE BEEN MADE BY THE WAY THE DRIVERS WORE THE SEAT IF IT WAS NEVER ADJUSTED FROM IT'S LOWEST HEIGHT SETTING. HE SAID THAT IF IT WERE NOT FOR THE .250 GROOVE HE WOULD GLADLY FIX THE PROBLEM, BUT IF HE SENT IN THE PART FOR A CLAIM IN ITS CURRENT CONDITION THE MANUFACTURER WOULD REJECT IT. I'M A BIT SURPRISED AT THIS, AS I WOULD THINK TOYOTA INTERIOR DESIGN ENGINEERING OR THE SUB TIER VENDOR WOULD, AT THE LEAST, LIKE TO KNOW WHAT THE FLEET PROBLEMS ARE AND MAKE THEIR OWN ENGINEERING ASSESSMENT ON THE ROOT CAUSE OF THE FAILURE. I CAN UNDERSTAND TOYOTA TRYING TO MINIMIZE WARRANTY RETURNS AND I AM DISAPPOINTED IN THE DECISION AND FEEL THAT THIS TYPE OF DAMAGE SHOULD BE REPORTED FOR DOCUMENTATION AND RELIABILITY PURPOSES. *TR","products":[{"type":"Vehicle","productYear":"2009","productMake":"TOYOTA","productModel":"CAMRY","manufacturer":"Toyota Motor Corporation"}]}]}