{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10352967,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/02/2010","dateComplaintFiled":"08/31/2010","vin":"","components":"POWER TRAIN,SEATS","summary":"I HAVE HAD MY VOLKSWAGEN ROUTAN FOR ABOUT A YEAR AND A HALF. IN THAT TIME THE TRANSMISSION HAS GONE OUT TWICE NOW. THE FIRST TIME WAS AT 6K MILES AND IT WAS AT THE DEALER FOR 2 MONTHS BEFORE IT WAS FIXED. THERE WAS EVERY EXCUSE IN THE BOOK, FIRST THEY DIDN'T HAVE A TECH QUALIFIED TO FIX IT SO THEY HAD TO WAIT ON AN OUT OF STATE TECH TO COME IN. PARTS WERE BACKORDERED AND WHEN THEY CAME IN THE \"FIX\" DIDN'T WORK SO THEY HAD TO ORDER A NEW TRANSMISSION. NOW AT 15K MILES I STARTED HAVING MORE PROBLEMS WITH THE TRANSMISSION AND THE REAR POWER FOLDING SEAT WAS BROKEN. I RELUCTANTLY TOOK IT BACK TO THE DEALER BUT WAS ASSURED THAT THEY WOULD BE ABLE TO FIX IT IN A SHORT AMOUNT OF TIME. THAT WAS A MONTH AGO, AND IT IS STILL NOT FIXED, THEY ARE WAITING ON PARTS TO COME IN. VOLKSWAGEN'S CUSTOMER CARE IS NO HELP, THEY SAY THEY ARE WORKING ON IT BUT THE ONLY THING THEY HAVE DONE SO FAR IS APOLOGIZE. *TR","products":[{"type":"Vehicle","productYear":"2009","productMake":"VOLKSWAGEN","productModel":"ROUTAN","manufacturer":"Volkswagen Group of America, Inc."}]}]}