{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10354904,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/04/2009","dateComplaintFiled":"09/10/2010","vin":"1FMZU64W03U","components":"STRUCTURE","summary":"THE FORD EXPLORER'S MOST FREQUENT PROBLEM - IS IT CRACKS IN THE PLASTIC PANEL BELOW THE REAR WINDOW.    THIS OCCURS ON EXPLORERS FROM MODEL YEARS 2002, 2003 & 2004. WITH MOST AFFECTED EXPLORERS NOW PAST THE STANDARD WARRANTY PERIOD, MOST OWNERS WILL END UP HAVING TO PAY FOR THE REPAIR OUT OF POCKET.     BECAUSE THE CRACKED PANEL IS NOT A SAFETY DEFECT, THERE IS VERY LITTLE CHANCE OF A RECALL. FOR A SHORT TIME IN LATE 2006, FORD STARTED A \"SPECIAL ASSISTANCE PROGRAM\" FOR OUT-OF-WARRANTY EXPLORERS, WHERE FORD PAID FOR ALL BUT $100 OF THE ~$450 REPAIR COST. HOWEVER SINCE JANUARY 2007, PEOPLE CALLING FORD'S CUSTOMER SERVICE LINE BEGAN TO REPORT BACK THAT APPARENTLY FORD HAS ENDED THE BRIEF ASSISTANCE PROGRAM. *TR","products":[{"type":"Vehicle","productYear":"2003","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}