{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10366065,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2010","dateComplaintFiled":"11/09/2010","vin":"2FMDK3KC3BB","components":"UNKNOWN OR OTHER","summary":"MY FORD TOUCH VOICE COMMANDS THAT CONTROL HANDS-FREE PHONE, CLIMATE, NAVIGATION, AND AUDIO DO NOT WORK RELIABLY AND CONSISTENTLY CAUSING INCREASED DRIVER DISTRACTION AND FRUSTRATION EITHER IN PARKED POSITION OR AT HIGHWAY SPEED. ACTUAL VOICE COMMANDS THAT WORK VARY FROM SPECIFIC COMMAND LISTS IN MANUAL (BOTH V1 AND V2) INCLUDING SUPPLEMENT. THE SAME COMMANDS DO NOT WORK TWICE. SD NAVI SYSTEM WITH TRAFFIC ALERTS IS A POTENTIAL SAFETY HAZARD IN URBAN AND HIGHWAY ENVIRONS. THE SYSTEM PRESENTS MYRIAD TRAFFIC ALERTS. NO VOICE COMMAND IS AVAILABLE TO SELECT \"AVOID/IGNORE/DETAILS AND SHOULD BE. ONE MUST VISUALLY DISTRACT EYES FROM WINDSHIELD/ROAD TO TOUCH THE CENTER STACK CONSOLE DISPLAY SCREEN TO RETURN TO NAVIGATION MAP.  THIS IS A SAFETY RISK AND WILL RESULT IN TRAFFIC CRASH. REPORTED TO FORD CUSTOMER SERVICE. THEY DO NOT SEEM CONCERNED.","products":[{"type":"Vehicle","productYear":"2011","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]}]}