{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10379746,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/21/2009","dateComplaintFiled":"01/31/2011","vin":"1HGCP26449A","components":"SERVICE BRAKES, HYDRAULIC","summary":"WE OWN A 2009 ACCORD WITH 24,000 MILES.  AT OUR FIRST OIL CHANGE, MY HUSBAND ASKED THE HONDA ANNAPOLIS DEALER ABOUT A CARD WE HAD RECEIVED REGARDING A BRAKE PAD CLASS-ACTION LAWSUIT.  THE DEALER SAID NOT TO WORRY ABOUT IT; IF THERE IS A PROBLEM THEY WILL TAKE CARE OF IT FOR FREE.    OUR BRAKES ARE NOW MAKING A LOT OF NOISE AND THE PADS NEED TO BE REPLACED.  MY HUSBAND STOPPED IN AND TALKED TO THE SAME PERSON IN THE DEALERSHIP, [XXX], WHO SAID THE REPAIR WOULD COST $230, AND WE WOULD BE REIMBURSED THROUGH THE CLASS-ACTION.  HE DID NOT MENTION THAT THE REIMBURSEMENT IS $150 AT BEST.  SO THIS IS THE SECOND TIME WE HAVE BEEN GIVEN MISINFORMATION BY THIS HONDA DEALERSHIP.    I CALLED HONDA ANNAPOLIS AND SPOKE TO THE SERVICE MANAGER, [XXX], WHOSE ATTITUDE IS BEST SUMMED UP BY HIS STATEMENT, \"I DON'T WANT TO GET INVOLVED.\"  HE SAID THAT THE CUSTOMERS AND LAWYERS CAUSED THIS PROBLEM BY BRINGING A LAWSUIT.  HE ALSO STATED, \"WE DON'T MAKE THE CARS HERE,\" AND SUGGESTED THAT WE TAKE THE CAR SOMEWHERE ELSE.  ALTHOUGH MY HUSBAND HAD JUST SPOKEN TO [XXX] IN PERSON, WHO THEN SPOKE TO [XXX], HE ACTED AS THOUGH HE HAD NO IDEA WHAT I WAS TALKING ABOUT.    IN RESEARCHING THIS ISSUE, I SEE THAT MANY CONSUMERS ARE COMPLAINING THAT THE REPLACEMENT PADS ALSO WEAR OUT PREMATURELY AND CAUSE OTHER DAMAGE.  WHAT A DISGRACE.    I CONTACTED THE CLASS-ACTION LAW FIRMS AND GOT A CALL FROM SOMEONE AT GIBBS.  SHE SAID IT HAS TO BE AN UPGRADED REPLACEMENT PART IN ORDER TO BE REIMBURSED; THE PART COSTS $66 AND WITH LABOR THE CHARGE SHOULD BE AROUND $150.  I ASKED HOW IT IS THAT HONDA CAN CHARGE $230; SHE SAID THEY CAN'T MONITOR THAT.    GOOD BUSINESS SENSE, AS WELL AS COMMON DECENCY, DICTATES THAT HONDA CAUSED THIS PROBLEM AND SHOULD PAY IN FULL TO RESOLVE IT.  HONDA DEALERS SHOULD BE AUTHORIZED TO MAKE THESE REPAIRS, AT NO CHARGE TO CONSUMERS, AND APPLY FOR REIMBURSEMENT THEMSELVES.  IT IS OUTRAGEOUS FOR DEALERS TO GIVE CUSTOMERS FALSE INFORMATION AND MAKE US JUMP THROUGH HOOPS TO GET REIMBURSED.     INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR","products":[{"type":"Vehicle","productYear":"2009","productMake":"HONDA","productModel":"ACCORD","manufacturer":"Honda (American Honda Motor Co.)"}]}]}