{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10424697,"manufacturer":"UNKNOWN MANUFACTURER","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/06/2011","dateComplaintFiled":"09/12/2011","vin":"","components":"EQUIPMENT","summary":"I PURCHASED A TOM TOM VIA 1530TM ON 9/1/2011. I DECLINED THE  \"PRODUCT TOUR\" ON FIRST USE, UPDATED MAPS AND FIRMWARE ACCORDING TO INSTRUCTIONS, AND BEGAN TO USE THE UNIT TO NAVIGATE A FAMILIAR ROUTE AS A TEST.  THE UNIT REPEATEDLY INTERRUPTED NAVIGATION AT RANDOM INTERVALS TO SHOW PORTIONS OF THE \"TOUR,\" DISTRACTING ME.  I SHUT IT OFF.     LATER THAT DAY, ALSO ON A FAMILIAR ROUTE, THE UNIT REPORTED TRAFFIC AND ASKED PERMISSION TO SWITCH ROUTE.  HOWEVER THE PUTATIVE TIME SAVED WAS PHYSICALLY IMPOSSIBLE (I'D HAVE TO TRAVEL 56 MILES IN 13 MINUTES FOR THE NEW ROUTE TIME TO BE CORRECT) SO I DECLINED. NONETHELESS, THE UNIT CONTINUED TO REPORT (IMAGINARY?) TRAFFIC DEVIATIONS AND RECOMMEND DISTRACTING ALTERNATES AT INCREASINGLY FREQUENT INTERVALS. IT WOULD NOT TAKE \"NO\" FOR AN ANSWER. FINALLY THE DISPLAY LOCKED UP WITH THE \"ALTERNATE ROUTE\" PERMISSION DIALOGUE FROZEN, AND THE UNIT BECAME UNRESPONSIVE.     ON MY THIRD TRIP ATTEMPT, THE UNIT AGAIN REPORTED TRAFFIC ON I-93N AND LED ME ON AN INSANE WINDING ROUTE THROUGH UNLIT BACK ROADS. EVENTUALLY IT RETURNED ME TO I-93, ONLY _TRAVELING_IN_THE_WRONG_DIRECTION_.     NEXT, TRAVELING 65 MPH AWAY FROM THE DESTINATION, IT ABRUPTLY INSTRUCTED \"SHARP LEFT IN 0.25 MILES\" AND DISPLAYED AN ABRUPT U-TURN, CROSSING  6 LANES OF TRAFFIC AND A CONCRETE BARRIER, TO REVERSE DIRECTION.      AS I CONTINUED SAFELY,  THE UNIT REPLANNED AND LED ME OFF AND BACK TO THE PREVIOUS  ON-RAMP. IT THEN REPEATED THE SAME (INSANE) U-TURN INSTRUCTIONS AT THE SAME POINT. THE SECOND TIME, I HAD MY PASSENGER WITNESS THE VERBAL AND DISPLAY INSTRUCTIONS, AS SHE DID NOT INITIALLY BELIEVE IT COULD SUGGEST SOMETHING SO DANGEROUS. I SHUT IT OFF AND RETURNED IT TO THE STORE THE NEXT DAY.    IN THREE DRIVING EXPERIENCES WITH THIS UNIT, IT HAS NOT WORKED PROPERLY ONCE. EACH TIME IT BEHAVED ERRATICALLY AND DISTRACTED THE DRIVER. IN THE FINAL  INSTANCE THE UNIT RECOMMENDED A DANGEROUS MANEUVER.      THE UNIT APPEARS TO BE POORLY DESIGNED, INADEQUATELY TESTED, AND HAZARDOUS.  *TR","products":[{"type":"Vehicle","productYear":"9999","productMake":"UNKNOWN","productModel":"UNKNOWN","manufacturer":"UNKNOWN MANUFACTURER"}]}]}