{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10437722,"manufacturer":"Keystone RV Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/28/2011","dateComplaintFiled":"11/29/2011","vin":"4YDF307297M","components":"STRUCTURE,UNKNOWN OR OTHER","summary":"I HAVE A 2007 KEYSTONE MONTANA FIFTH WHEEL WITH BAL \"C\" JACKS (NORCO INDUSTRIES) ON THE REAR FRAME.         WHILE TRAILERING IN THE SAN FRANCISCO AREA I WAS SIGNALED TO PULL OVER BY ANOTHER DRIVER.  WHEN I DID, I NOTICED THE BOTH C JACK WERE DRAGGING ON THE PAVEMENT.  IT WAS NOT THE PEDESTAL END OF THE JACKS BUT THE ENDS TOWARD THE CENTER OF THE TRAILER AND THE T BRACKETS BRACKETS WERE BENT.  I HAD TO REMOVE BOTH JACKS TO BE ABLE TO RETURN TO MY HOME IN ARIZONA.        I DID SOME RESEARCH ON THE JACKS AND  I DETERMINED THAT THERE WAS A SUPPORT CHANNEL THAT WAS MISSING.  I PURCHASED THE NECESSARY PARTS THROUGH A DEALER AND INSTALLED THEM MYSELF.  APPARENTLY THE SUPPORT CHANNEL FELL OUT SOMEWHERE ON THE FREEWAY, I KNOW NOT WHERE.        ACCORDING TO THE INSTALL INSTRUCTIONS FOR THE JACKS, THE SUPPORT CHANNEL SHOULD BE WELDED OR SECURED BY SCREW.  IT WAS NOT. THERE WAS NO SIGN OF A SCREW EVER BEING PRESENT. I HAVE SINCE MET TWO OTHER MONTANA OWNERS WHO HAVE THE SAME C JACK SYSTEM AND THEIR SUPPORT CHANNELS ARE STILL PRESENT BUT NOT SECURED.  ONE WAS WITHIN AN INCH OF FALLING OFF!        I CALLED KEYSTONE CUSTOMER SERVICE IN AUGUST AND RELAYED THE INFORMATION TO THEM.  TO MY SURPRISE THEY DID NOT APPEAR TO CARE ABOUT THE INCIDENT.   I SUGGESTED THAT IT WAS A POTENTIAL FOR ACCIDENTS IF SOMEONE WAS HIT BY OR RAN OVER A SUPPORT CHANNEL WHICH COULD FALL ONTO THE ROADWAY.  IT DIDN'T PHASE THEM AND SINCE THE 5TH WHEEL WAS ALMOST 4 YEARS OLD AND OUT OF WARRANTY, THEY WOULD DO NOTHING FOR ME.       I DON'T CARE THAT THEY WOULDN'T HELP ME WITH PARTS OR LABOR, I FIXED IT MYSELF WITH ABOUT $20 WORTH OF PARTS AND MY OWN LABOR TIME.  I FIND IT ABSOLUTELY IRRESPONSIBLE THAT THEY WON'T ADMIT THAT THERE COULD BE A PROBLEM WITH THEIR METHOD OF INSTALLING THE JACKS.  SOMEONE SHOULD GET THE WORD OUT!  *KB","products":[{"type":"Vehicle","productYear":"2007","productMake":"KEYSTONE","productModel":"MONTANA","manufacturer":"Keystone RV Company"}]}]}