{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10438645,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/03/2010","dateComplaintFiled":"12/05/2011","vin":"2A8HR54149R","components":"SERVICE BRAKES, HYDRAULIC","summary":"I AM ABOUT TO PUT MY FIFTH SET OF FRONT BRAKE ROTORS ON MY 2009 TOWN & COUNTRY.  I HAVE TRIED MOPAR, AUTOZONE, AND NAPA ROTORS.  CHRYSLER EMPLOYEES HAVE TOLD ME THAT THIS IS A WELL KNOWN PROBLEM, THAT AFFECTS THE TOWN AND COUNTRY AND THE JOURNEY, WHICH SHARE BRAKE COMPONENTS.  THEY ALSO TOLD ME THAT THE MOPAR ROTORS WERE \"JUNK\".  I CALLED THE CUSTOMER ASSISTANCE LINE AND THE PERSON WHO TOOK MY REPORT, TOLD ME THAT CHRYSLER IS AWARE OF THIS PROBLEM AND HAS JUST COMPLETED A COMPLETE RE-DESIGN ON THE COMPONENTS.  THEY EXTENDED THE WARRANTY TO 30 OR 36 THOUSAND MILES, WHICH DOES NOT HELP ME.  I RECEIVED A CALL BACK FROM A CASE MANAGER, WHOSE JOB WAS CLEARLY TO GET ME OFF THE PHONE.  SHE DID NOT WANT TO KNOW ANYTHING, WAS NOT INTERESTED IN THE DATES AND MILES OF ROTOR CHANGES, AND BASICALLY SAID: ONCE YOU TRIED NON-CHRYSLER PARTS, WE ARE NO LONGER WILLING TO HELP YOU.  SHE ALSO SAID THAT SHE KNOWS NOTHING ABOUT RE-DESIGN OR ANY \"KNOWN BRAKE PROBLEMS\".  MY TRYING DIFFERENT MANUFACTURERS' PARTS ACTUALLY PROVES THAT THE ISSUE IS NOT THE FAULT OF THE ROTORS, BUT LIKELY THE DESIGN OF THE BRAKES.  SOMETHING IS CAUSING THEM TO WEAR IMPROPERLY.  THE ROTORS \"WARP\".  I INSTALLED A SET AT ONE YEAR (23,916 MI), TWO YEARS (40,997), SIX WEEKS LATER AT (43,745) AND NOW NEED MY FIFTH SET AT 46,400 AFTER ANOTHER SIX WEEKS.  ONE NON-CHRYSLER MECHANIC SAID THAT HE THINKS IT IS POSSIBLE THE BRAKES ARE UNDERSIZED FOR THE MINIVAN.  MY DEALER IS ATTEMPTING TO HELP, TRYING TO FIND A SOLUTION.  OFFICIALLY, CHRYSLER SAYS THAT CHANGING ROTORS EVERY 10 TO 15,000 MILES IS \"ACCEPTABLE\".  IT IS NOT.  I HAD TWO PREVIOUS CHRYSLER MINIVANS AND CHANGED BRAKES BETWEEN 80 AND 100,000 MILES.  CHRYSLER NEED TO RECALL THESE BRAKES - WHEN I DRIVE ON THE HIGHWAY WITH THE FAMILY, BRAKE DISTANCES ARE VERY LONG AND THE VIBRATION OF THE STEERING WHEEL UPON BRAKING IS EXTREME.  THIS IS VERY DANGEROUS.  *TR","products":[{"type":"Vehicle","productYear":"2009","productMake":"CHRYSLER","productModel":"TOWN AND COUNTRY","manufacturer":"Chrysler (FCA US, LLC)"}]}]}