{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10445100,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/14/2011","dateComplaintFiled":"01/24/2012","vin":"5TBRN34143S","components":"FUEL SYSTEM, GASOLINE,STRUCTURE","summary":"I RECEIVED THE SSC 90M - TUNDRA VEHICLES SEVERE CORROSION OF THE REAR CROSS MEMBER PHASE 2 - CRC APPLICATION. MY TRUCK HAS A TONNEAU COVER AND A BED RUG INSTALLED. WHEN I CALLED THE DEALERSHIP TO SCHEDULE AN APPOINTMENT THEY INFORMED ME THAT THE BED OF THE TRUCK WOULD HAVE TO BE REMOVED TO COMPLETE THE REPAIRS. I TOLD THEM THAT I DID NOT HAVE THE MEANS TO REMOVE THE TONNEAU COVER AND THE BED RUG. THEY SAID THAT THEY COULD NOT PERFORM THE REPAIR WITHOUT THESE ITEMS REMOVED AND THAT THEY WOULD NOT REMOVE THEM FOR ME. I THEN CONTACTED TOYOTA CUSTOMER EXPERIENCE CENTER AT 800-331-4331, EXTENSION [XXX] AND DISCUSSED THE SITUATION WITH [XXX]. SHE CLAIMED THAT THE RECALL LETTER STATES THAT THE TRUCK MUST BE PRESENTED IN \"FACTORY CONDITION\" (I GUESS THAT MEANS NO BED RUG OR TONNEAU COVER). I REREAD THE LETTER AND THAT IS NOT STATED ANYWHERE IN THE LETTER. I CALLED HER BACK AND SHE WAS UNABLE TO ASSIST ME NOR WOULD SHE ELEVATE MY ISSUE TO THE MANAGEMENT LEVEL. THIS RECALL WORK MUST BE DONE, AND AGAIN, I HAVE NO MEANS TO REMOVE THESE ITEMS. I'M SURE THAT I'M NOT THE ONLY TUNDRA OWNER EXPERIENCING THIS ISSUE. THIS TRUCK WILL BE UNSAFE TO DRIVE IF THE RECALL WORK IS NOT DONE. PLEASE HELP. THANK YOU.      INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR","products":[{"type":"Vehicle","productYear":"2003","productMake":"TOYOTA","productModel":"TUNDRA","manufacturer":"Toyota Motor Corporation"}]}]}