{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10445893,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/19/2011","dateComplaintFiled":"01/30/2012","vin":"1FMZU67E81U","components":"SUSPENSION","summary":"HEARING NOISE BOTH DOWN THE DRIVERS SIDE AND THE FRONT I TOOK MY TRUCK TO THE KNOWN TOP NOTCH SHOP FOR SUSPENSION. IT WAS THERE THAT I WAS TOLD THAT MY BODY/CAB MOUNT BUSHINGS (INSULATORS) WERE SHOT.  THEY  CRUMBLE IN YOUR HAND IF YOU TOUCH IT.  THE QUOTE TO FIX $1100.00 ! ! !   I CALLED THE DEALER AND TO MY SHOCKING SURPRISE JUST THE PARTS (FOUR SETS) DIRECTLY UNDER THE CAB ARE $550....UNBELIEVABLE.  THE REASON THE LABOR IS SO HIGH - BECAUSE THEY HAVE TO PULL THE INTERIOR TO GET TO THE BLOTS..FORD IN ALL THEIR WISDOM PUT THEM IN TOP SIDE DOWN !  MY BROTHER LOOKED AT IT FURTHER AND FOUND I WAS MISSING THE DRIVERS BACK BOLT ALL TOGETHER (LOOK INSIDE THE STORAGE BEHIND BACK SEAT)...NEVER THERE.  I TOOK MY TRUCK INTO TO SEE WHAT THEY HAD TO SAY ABOUT THE NOISE FRONT AND SIDE.  THE MECHANIC WAS PASSIVE ABOUT THE BODY BUSHINGS, CHUCKLED WHEN I ASKED ABOUT PUTTING IN THE MISSING BOLT AND COULD NOT FIND THE FRONT END NOISE.  ASKED IF IT COULD BE THE STRUT HE TOLD ME I DID NOT HAVE THEM...ONLY TO CRAWL UNDER THE TRUCK AFTER WE RETURNED FROM THE TEST DRIVE AND SAID OOPS I LIED YOU DO HAVE THEM !  FORD REALLY NEEDS TO GET BETTER MECHANICS AND BETTER MATERIALS. THEY SCREWED UP BY BREAKS THE LAST TIME I WAS THERE SO NEEDLESS TO SAY I WILL NEVER TRUST THEM AGAIN.  ANYWAY, WHEN I ASKED WHAT WAS THE BUSHINGS MADE OF,  I WAS TOLD ..RUBBER...ONE OF THEIR OWN PART GUYS CONTACTED THE MFG....HE TOO WAS TOLD RUBBER.  FOUND ON THE INTERNET...IT IS ACTUALLY.. RUBBER FOAM.  ARE YOU KIDDING ME..NO WONDER IT CRUMBLES !   I WAS TOLD THERE IS NOTHING THEY CAN DO FOR ME.  I AM AFFRAID EVERY TIME I GET IN MY TRUCK BUT HAVE NO OTHER MEANS OF TRANSPORTATION NOR CAN I BUY ANYTHING.  SAME ON FORD !  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)  *TT","products":[{"type":"Vehicle","productYear":"2001","productMake":"FORD","productModel":"EXPLORER SPORT","manufacturer":"Ford Motor Company"}]}]}