{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10464160,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2009","dateComplaintFiled":"07/03/2012","vin":"3VWTL71K99M","components":"POWER TRAIN","summary":"MY JETTA SPORTWAGEN TDI WITH DSG TRANSMISSION WAS PURCHASED NEW IN MAY 2009.  WITHIN 3 MONTHS OF PURCHASE, WE NOTICED THE CAR WOULD JERK AND SLAM INTO GEAR.  EVERY TIME WE HAD THE CAR IN FOR SERVICE WE COMPLAINED OF THE \"JERK\" OR \"SLAM\".  THEN, IN DEC 2009 WE RECEIVED A WARRANTY EXTENSION FOR THE DSG TRANNY FROM 60,000 MILES TO 100,000.  THIS OBVIOUSLY SHOWED THERE WERE KNOWN PROBLEMS.  AT ALL OF IT'S SCHEDULED MAINTENANCE APPOINTMENTS, I WOULD MENTION THE JERKINESS.  THE DEALERSHIP SAID THERE WAS NO PROBLEMS SINCE THEY NEVER FELT IT SHIFT FUNNY WHEN THEY DROVE IT.  IT WASN'T EVEN UNTIL 43,000 DID ANYONE RIDE IN THE CAR WITH ME TO SEE!  NOT ONCE DID THEY HOOK THE CAR TO A COMPUTER TO RUN FOR CODES OR FAULTS.  I DID NOT HAVE A CHECK ENGINE FAULT CODE EITHER.  WE HAD THE TRANNY SERVICED PER THE VW MANUAL AT A LITTLE OVER 40,000 MILES AND THAT DID NOT HELP THE CAR.  NOW, THE CAR TENDS TO DOWNSHIFT WHILE COMPLETELY STOPPED, STILL SLAMS/JERKS INTO GEAR, ROCKS BACK AND FORTH WHEN YOU PUT IT IN PARK AND ROLLS BACKWARDS SEVERAL FEET WHEN YOU PUT THE CAR IN DRIVE FROM REVERSE (IN OUR SLOPED DRIVEWAY.)  THIS NEVER HAPPENED IN THE PAST, BUT NOW YOU HAVE TO \"POWER\" BRAKE THE CAR TO ENSURE YOU DON'T ROLL BACK AND HIT THE OTHERS IN OUR DRIVEWAY.  SINCE I WAS GETTING NO WHERE, I FINALLY CALLED AN OPENED A CASE WITH VW CUSTOMER CARE.  THIS TIME WHEN I TOOK THE CAR IN FOR SERVICE I MENTIONED THE PROBLEM AGAIN AND REFERENCED MY CASE NUMBER.   THEY CHECKED MY CAR OUT TODAY AND SAID THEY ORDERED A NEW MECHATRONIC UNIT.  THE SERVICE BULLETINS SHOWED THE EXACT SYMPTOMS THAT MY CAR WAS DOING, BUT WE NEVER GOT ANY HELP.  IT WASN'T UNTIL I OPENED A CASE WITH VW THAT SOMETHING WAS DONE.  WE'LL SEE IF THIS NEW PART FIXES OUR PROBLEM OR NOT.  I LOVE MY JETTA, JUST NOT THE CRAPPY TRANSMISSION!      *JS","products":[{"type":"Vehicle","productYear":"2009","productMake":"VOLKSWAGEN","productModel":"JETTA","manufacturer":"Volkswagen Group of America, Inc."}]}]}