{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10465342,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/03/2012","dateComplaintFiled":"07/12/2012","vin":"1FTFW1CV5AK","components":"EXTERIOR LIGHTING","summary":": MY 2010 F-150 XLT HAS SPIDER WEB CRACKS ON THE HEADLAMP HOUSING BOTH SIDES. I HAVE KEPT MY VEHICLE IN A GARAGE EVERY NIGHT. I HAVE A FRIEND WHO HAS A 2009 F-150 THAT HAS 65,000 MILES AND HIS HAVE NO CRACKS. I CALLED MAXWELL FORD IN AUSTIN WHO IS WHERE I PURCHASED TWO VEHICLES THERE IN JANUARY 2012 AND WAS TOLD ITS PLASTIC AND THEY COULD NOT DO ANYTHING ABOUT IT. THESE CRACKS DID NOT DEVELOP FROM ROCKS OR OTHER THINGS STRIKING THE HEADLAMPS. IT LOOKS TO ME THAT IT IS SOME TYPE OF DEFECT AND I HAVE TAKEN PHOTOGRAPHS OF THEM FOR YOU TO SEE. I WANT THEM REPLACED. I HAVE AN EXTENDED WARRANTY FROM THE DEALERSHIP ON MY VEHICLE. THE SPIDER WEB CRACKS CAN BE A SAFETY ISSUE IN THE HEADLAMP PERFORMANCE.    [XXX]    MY NAME IS [XXX] AND I AM FROM THE FORD CUSTOMER RELATIONSHIP CENTER (CRC). I RECEIVED YOUR EMAIL REGARDING YOUR 2010 FORD F-150 XLT.    I AM SORRY TO HEAR THAT THE HEADLAMP HOUSING OF YOUR VEHICLE HAS SPIDER WEB CRACKS. I UNDERSTAND THAT YOU ARE SEEKING THIS TO BE REPLACED. FOR NOW, I RECOMMEND THAT YOUR VEHICLE BE INSPECTED BY A FORD DEALERSHIP TO DETERMINE THE CAUSE OF ANY SYMPTOMS YOUR VEHICLE MAY BE EXPERIENCING. THEY HAVE FACTORY TRAINED TECHNICIANS, THE MOST CURRENT ENGINEERING SERVICE INFORMATION, AND THE SPECIALIZED EQUIPMENT TO RESOLVE YOUR VEHICLE CONCERNS.PLEASE NOTE THAT THE VEHICLE NEEDS TO BE DIAGNOSED FIRST BEFORE ANY DECISION REGARDING FINANCIAL ASSISTANCE CAN BE MADE.    YOU MAY CHECK OUT WWW.OWNER.FORD.COM TO LOCATE A DEALERSHIP NEAR YOU.    THIS WAS DONE AT BIRD KULTGEN FORD, IN WACO, TEXAS. PHOTOS WERE TAKEN AND SENT TO FORD REP. THEY SAID THEY DO NOT WARRANTY PLASTIC PARTS.      INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR","products":[{"type":"Vehicle","productYear":"2010","productMake":"FORD","productModel":"F-150","manufacturer":"Ford Motor Company"}]}]}