{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10471637,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/23/2012","dateComplaintFiled":"08/20/2012","vin":"1FMHK7B86BG","components":"STEERING,ELECTRONIC STABILITY CONTROL (ESC)","summary":"I WAS MAKING A RIGHT TURN ONTO A SERVICE DRIVE TO GO ON THE EXPRESSWAY.  AS I WAS COMPLETING THE TURN I LOST THE POWER STEERING & THE CAR STARTED TO DECELERATE.  I GOT 2 MESSAGES ON THE DASHBOARD, THE ONLY ONE I PAID ATTENTION TO WAS \"SERVICE ADVANCE TRACK\", I THINK THE 2ND MESSAGE WAS ABOUT A LOSS OF POWER STEERING.  IF IT WAS, IT WAS BECAUSE OF THE ADVANCE TRACK BREAKING.  I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD & STOP THE CAR.  SHUTTING THE CAR OFF & RESTARTING DID NOTHING TO CLEAR THE PROBLEM.  WHEN I LOOKED UP ADVANCE TRACK IN THE OWNER'S MANUAL IT EXPLICITLY SAID IF THE ADVANCE TRACK BROKE THE CAR WOULD DECELERATE & POWER STEERING WOULD BE LOST & THE CAR WOULD NEED TO BE TOWED, IT SHOULD NOT BE DRIVEN IF THIS HAPPENED. I THEN CALLED THE DEALER & WAS TOLD I WOULD NEED TO HAVE THE CAR TOWED IN.  WHEN I CALLED THE NEXT DAY I WAS TOLD THE PART HAD BEEN ORDERED & SHOULD BE IN ON WED & THEN IT WOULD BE INSTALLED.  WHEN I CALLED ON WED I WAS TOLD THE PART WAS ON A 2 WEEK NATIONAL BACKORDER; WHICH MEANT THE PART WOULD NOT BE IN UNTIL AUG 9.  IT IS NOW AUG 20 & THE PART HAS STILL NOT BEEN RECEIVED, I HAVE NO IDEA WHEN THE DEALER EXPECTS DELIVERY.  THE DEALER HAS BEEN VERY GOOD ABOUT IT & I AM DRIVING A RENTAL CAR, PAID FOR BY FORD, UNTIL THE REPAIR IS COMPLETE.  EARLIER IN THE YEAR I HAD ANOTHER PROBLEM WITH THE THROTTLE BOOT NEEDING TO BE REPLACED & I WONDER NOW IF THE 2 PROBLEMS ARE RELATED.  *TR","products":[{"type":"Vehicle","productYear":"2011","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}