{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10510331,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2012","dateComplaintFiled":"05/01/2013","vin":"4JGCB65E47A","components":"SUSPENSION","summary":"IN OCTOBER 2012, MY 2007 R350 DASH INDICATED AIR SUSPENSION MALFUNCTION AND RIGHT REAR END LOWERED CLOSE TO TOP OF TIRE.  BROUGHT TO MERCEDES DEALER IN NEW ROCHELLE, NY FOR DIAGNOSIS AND PROBLEM WAS DETERMINED TO BE A COLLAPSED SUSPENSION AIRBAG COMPONENT REQUIRING REPLACEMENT.  BROUGHT VEHICLE TO MY TRUSTED AND EXPERIENCED MECHANIC WHO REPLACED RIGHT AIRBAG AND FAILED AIR COMPRESSOR WITH NEW ORIGINAL MERCEDES PARTS.  IN APRIL 2013 VEHICLE DASH INDICATED AIR SUSPENSION MALFUNCTION ONCE AGAIN - THIS TIME LEFT REAR END LOWERED.  MY MECHANIC REPLACED LEFT AIRBAG COMPONENT AND FAILED AIR COMPRESSOR AGAIN WITH NEW ORIGINAL MERCEDES PARTS.  NOW BOTH SIDES OF REAR SUSPENSION WILL NOT FULLY ELEVATE TO THE PROPER LEVEL NO MATTER WHAT CORRECTIVE ACTION/REPAIR IS PERFORMED EVEN AFTER REPLACING LEFT AND RIGHT REAR SHOCKS.  I HAVE MADE SEVERAL TELEPHONE CALLS TO MERCEDES CUSTOMER SERVICE AND MY COMPLAINTS WERE REGISTERED.  THE ISSUE HAS BEEN REFERRED TO DEDICATED MERCEDES CORPORATE TROUBLESHOOTERS; HOWEVER, THEY WILL NOT ACKNOWLEDGE THAT AN ISSUE EXISTS WITH THE AIRBAG SUSPENSION SYSTEM AND WILL NOT OFFER FINANCIAL ASSISTANCE SINCE THE VEHICLE IS OUT OF WARRANTY.  I HAVE A FRIEND WHO HAS A 2006 R350 AND HAS EXPERIENCED THE IDENTICAL AIR SUSPENSION PROBLEM.  I HAVE ALSO MET OTHER R350 OWNERS WHO HAVE EXPERIENCED THE SAME ISSUE.  NO RECALL OR DEALER SERVICE PROGRAM HAS BEEN ISSUED ADDRESSING THIS PROBLEM.  *TR","products":[{"type":"Vehicle","productYear":"2007","productMake":"MERCEDES BENZ","productModel":"R350","manufacturer":"Mercedes-Benz USA, LLC"}]}]}