{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10526432,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/22/2013","dateComplaintFiled":"07/23/2013","vin":"2FMGK5C89DB","components":"ENGINE AND ENGINE COOLING","summary":"ON 7/20/13 I DROPPED OFF THE FLEX AT THE DEALER FOR THE TIMELY SERVICE AND ALSO TO HAVE THE A/C CHECKED. FOR ABOUT 2 MONTHS A TERRIBLE ODOR HAS BEEN COMING FROM THE A/C AND AFTER THE CAR WAS UNUSED FOR A DAY, THE ODOR WAS UNBEARABLE WHEN WE TURNED ON THE CAR A/C. ON 7/22/13  AT THE END OF THE WORK DAY, THE SERVICE DEPT CALLED STATING ALL WORK WAS COMPLETED, THAT THE A/C WAS WORKING PROPERLY AND THAT THERE WAS NO A/C PROBLEMS TO REPAIR. WHEN I AGAIN INFORMED THEM ABOUT THE TERRIBLE ODOR, I WAS INFORMED THAT THE FLEX HAS A PROBLEM WITH MILDEW IN THE A/C BUT THAT THERE WAS ABSOLUTELY NOTHING THEY COULD DO TO FIX THE PROBLEM. I DID NOT PICK UP MY CAR FROM SERVICE AND CALLED THE SERVICE MANAGER TO INFORM HIM/HER OF WHAT I WAS TOLD BY THE SERVICE ADVISOR.THE SERVICE MANAGER AGREED THAT THIS WAS A PROBLEM WITH THE FORD FLEX A/C, THAT FORD WAS AWARE OF THIS A/C ISSUE AS OF A YEAR AGO, BUT THAT THERE WAS NO SOLUTION TO THE PROBLEM. I IMMEDIATELY CALLED FORD CUSTOMER SERVICE. I WAS INFORMED THAT A REGIONAL REP WOULD CALL ME IN TWO DAYS. I SAID THAT I COULD NOT PICK UP THE CAR AS MY DAUGHTER SUFFERS FROM UPPER RESPIRATORY AILMENTS AND THAT I WOULD NOT PICK UP THE CAR UNTIL THE MOLD AND MILDEW WAS REMOVED AND THE PROBLEM FIXED.  I INFORMED THEM THAT I NEEDED A CAR IN THE MEANTIME TO GHETTO WORK, ETC.  I WAS TOLD THAT THEY COULD NOT GIVE ME A LOANER AND THAT I SHOULD GET A RENTAL CAR AT MY OWN EXPENSE AND  THAT THERE MAY, OR MAY NOT, BE A POSSIBILITY OF A REFUND FOR THE RENTAL EXPENSE. I AM CURIOUS IF ANYONE ELSE HAS HAD THIS A/C PROBLEM WITH FORD AND IT  WAS CORRECTED?  *TR","products":[{"type":"Vehicle","productYear":"2013","productMake":"FORD","productModel":"FLEX","manufacturer":"Ford Motor Company"}]}]}