{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10535639,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/10/2013","dateComplaintFiled":"08/15/2013","vin":"WBABS53472E","components":"AIR BAGS","summary":"WE RECEIVED A RECALL NOTICE FOR OUR CAR AND FOLLOWED THE DIRECTIONS IN THE LETTER.  THE DEALER'S SERVICE DEPT. TOLD US TO BRING THE CAR IN AT 9:30 AM LAST SATURDAY.  WHEN WE GOT THERE, THE SERVICE MANAGER ADVISED US THAT A POLICY CHANGE OCCURRED THE NIGHT BEFORE AND INSTEAD, THEY WANTED US TO LEAVE THE CAR AFTER THE INSPECTION SO THEY COULD ORDER THE VIN SPECIFIC PART WHICH WOULD MEAN LEAVING OUR CAR DISMANTLED AT THE DEALER FOR A \"FEW DAYS\".  WE DIDN'T HAVE ANOTHER CAR AVAILABLE. I ASKED FOR A LOANER VEHICLE; THEY SAID THEY COULDN'T HELP.  I TOLD THEM WE NEEDED OUR CAR AND COULD NOT BE WITHOUT FOR THE FEW DAYS THEY REQUIRED.  I CALLED CORPORATE HEADQUARTERS FROM THE PARKING LOT AND SHE CALLED BACK TO THE DEALER AND CONFIRMED THAT THE POLICY HAD BEEN CHANGED AND THERE WAS NOTHING THEY COULD DO.  THEY DIDN'T WANT TO INSPECT THE CAR AND REASSEMBLE IT SO WE COULD USE IT WHILE THEY WAITED FOR THE PART.  I TOLD THE SERVICE MANAGER THAT I DIDN'T FEEL SAFE IN THE CAR SINCE SHRAPNEL WAS IN THE AIRBAGS AND HE TOLD ME NOT TO WORRY, NO ONE HAD EVER BEEN INJURED.  I AM PRETTY ANGRY ABOUT THE ENTIRE MATTER.   BMW'S COMPLIANCE WITH THIS RECALL IS A FARCE.  *TR","products":[{"type":"Vehicle","productYear":"2002","productMake":"BMW","productModel":"330I","manufacturer":"BMW of North America, LLC"}]}]}