{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10538003,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/23/2013","dateComplaintFiled":"08/29/2013","vin":"1FMFK175X8L","components":"FUEL SYSTEM, GASOLINE,FUEL/PROPULSION SYSTEM","summary":"WHILE DRIVING MY EXPEDITION EL ON THE HIGHWAY AND ROUNDING A CURVE AT 65 MPH, THE ENGINE DIED WITHOUT ANY WARNING.  FORTUNATELY, I WAS ABLE TO PUT THE TRANSMISSION INTO NEUTRAL AND COAST TO A STOP IN A SAFE LOCATION.  THE ENGINE WOULD NOT START FOR SEVERAL MINUTES, BUT THEN STARTED AND RAN NORMALLY.  I DROVE IT STRAIGHT TO THE DEALER AND DROPPED IT OFF.  THE DEALER DIAGNOSED IT AS A FUEL PUMP FAILURE, AND INFORMED ME THAT THE PART WAS ON BACKORDER AND THEY COULD NOT GUARANTEE A DELIVERY DATE.  I HAVE BEEN WITHOUT MY CAR FOR 5 WEEKS, AND HAVE SPOKEN WITH THE SERVICE MANAGER AND FORD CUSTOMER SERVICE REPS ON SEVERAL OCCASIONS.  AFTER FIRST OFFERING TO HELP WITH CAR RENTAL EXPENSES, I HAVE NOW BEEN TOLD THAT THEY WILL NOT ASSIST ME WITH RENTAL EXPENSES.  THEY ALSO HAVE NOT BEEN ABLE TO ADVISE A DATE WHEN THE PART WILL BE AVAILABLE SO I CAN GET MY CAR BACK.  MY $40,000 CAR IS NOW WORTH NOTHING, I CAN'T EVEN SELL IT.  FROM WHAT I HAVE BEEN ABLE TO FIND OUT, THIS IS A COMMON FAILURE WITH THIS FUEL PUMP DESIGN.  I WOULD LIKE FORD TO ORDER A RECALL, PAY FOR THE REPAIRS, AND COVER MY CAR RENTAL EXPENSES UNTIL THEY CAN REPAIR MY CAR. *TT","products":[{"type":"Vehicle","productYear":"2008","productMake":"FORD","productModel":"EXPEDITION","manufacturer":"Ford Motor Company"}]}]}