{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10550271,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/30/2013","dateComplaintFiled":"10/30/2013","vin":"5NPEU46FX6H","components":"AIR BAGS","summary":"I CALLED TO BRING MY CAR IN (SATURDAY) TO GLENDALE HYUNDAI FOR A RECALL BUT NOBODY PICKLED UP SO I LEFT A MESSAGE. AFTER NOBODY CALLED AFTER A MANY HOURS LATER I CALLED BACK. I WAS TOLD TO DROP IN ON A WEEKDAY. ON MONDAY THE EMPLOYEE AND MANAGER DID NOT FIX MY CAR BECAUSE I REFUSED TO PAY FOR A DIAGNOSTIC FEE. A RECALL IN MY OPINION SHOULD BE FREE. I CALLED CUSTOMER SERVICE THAT DAY AND WAS GIVEN A CASE NUMBER. I MADE AN APPOINTMENT FOR 4:45 PM WITH HYUNDAI CUSTOMER SERVICE TO GO TO THE GLENDALE HYUNDAI. ON MY ARRIVAL THE EMPLOYEE REFUSED TO CHECK MY CAR BECAUSE HE SAID THEY DON'T FIX CARS AT 4:45. I ARRIVED EARLY, ABOUT THIRTY MINUTES EARLY, BUT HE SAID IT WAS TOO LATE. THE HYUNDAI CUSTOMER SERVICE HAS A HISTORY OF MAKING APPOINTMENTS THAT DON'T MATCH UP WITH THE HYUNDAI DEALER HOURS. I CALLED CUSTOMER SERVICE TO MAKE AN APPOINTMENT AND THEY TOLD ME THERE SHOULD BE NO DIAGNOSIS FEE. WHEN THE APPOINTMENT WAS MADE THEY TOOK BACK THEIR CLAIM. THEY SAID I MUST PAY A DIAGNOSIS FEE FOR A RECALL. MY CAR IS A SALVAGE TITLE CAR IN GOOD CONDITION BUT HAS THE AIR BAG LIGHT ON. I HAVE NO CHOICE BUT TO NOT FIX A RECALL FOR THE CAR. I DON'T FEEL IT IS CORRECT TO PAY A DIAGNOSIS FEE FOR A RECALL INCIDENT. I WILL NO LONGER BE SHOPPING FOR HYUNDAI OR KIA PRODUCTS IN THE FUTURE. THEY WASTED MY TIME AND WANT TO CHARGE ME FOR A RECALL.    *TR","products":[{"type":"Vehicle","productYear":"2006","productMake":"HYUNDAI","productModel":"SONATA","manufacturer":"Hyundai Motor America"}]}]}