{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10554656,"manufacturer":"UNKNOWN MANUFACTURER","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/21/2013","dateComplaintFiled":"12/03/2013","vin":"","components":"CHILD SEAT","summary":"THIS COMPLAINT IS REGARDING THE HUGS PAD ON A BRITAX BOULEVARD 70 G-3 CONVERTIBLE CARSEAT MANUFACTURED IN MAY 2013.    I PURCHASED THIS CAR SEAT IN JUNE 2013, BUT DID NOT REMOVE IT FROM THE BOX OR INSTALL IT UNTIL OCTOBER 2013. I INSTALLED IT WITH THE ASSISTANCE OF A CERTIFIED CAR SEAT TECHNICIAN.    AFTER 9 DAYS OF USE, I DISCOVERED THAT THE TOP TAB OF THE RIGHT HUGS PAD WAS CRACKED ON THE SIDE TOUCHING MY CHILD. I FIRST NOTICED THE CRACK WHEN IT WAS APPROXIMATELY HALF THE THICKNESS OF THE RUBBER PAD. IT SUBSEQUENTLY DETERIORATED TO THE POINT WHERE I REALIZED MY CHILD MIGHT BE ABLE TO SNAP THE PIECE OFF, AT WHICH POINT IT WOULD PRESENT A CHOKING HAZARD. I HAVE KEPT THESE PIECES AS A REFERENCE.    I CONTACTED BRITAX AND THEY IMMEDIATELY SHIPPED ME NEW HUGS PADS AT NO FEE. THEY ALSO SUGGESTED THAT I ONLY USE THE HUGS PADS IN THE FORWARD-FACING POSITION. THEY ARE APPARENTLY OPTIONAL FOR REAR-FACING USE.    HOWEVER, I AM VERY CONCERNED FOR THE FOLLOWING REASONS:  1. THIS DEFECT SOUNDS VERY SIMILAR TO THE DEFECT IN THE HUGS PADS THAT CAUSED A RECENT RECALL. HOWEVER, MY SEAT WAS MANUFACTURED AFTER THE RECALL. THIS SUGGESTS THAT THE PROBLEM HAS NOT BEEN FIXED.    2. I WILL NEED TO USE THE HUGS PADS ONCE MY CHILD MOVES TO THE FORWARD POSITION. THEREFORE, I NEED TO BE CONFIDENT THAT THESE PADS WILL NOT BREAK IN THE FUTURE, WHEN THAT WOULD COMPROMISE MY CHILD'S SAFETY.    3. WHEN I ASKED THE BRITAX CUSTOMER SERVICE REPRESENTATIVE WHETHER THIS IS A COMMON PROBLEM SHE SAID THAT IT HAD BEEN KNOWN TO HAPPEN IF CHILDREN PLAY WITH OR BITE THE TABS. SHE PUT ME ON A LIST FOR A NEW, STIFFER VERSION (NOT YET AVAILABLE), SUGGESTING THEY KNOW THERE IS A PROBLEM BUT HAVE NOT NOTIFIED THE PUBLIC. ALSO, THE MANUAL INSTRUCTS THE ADULT TO ADJUST THE HUGS PADS AS PART OF PROPER SEAT BELT FASTENING. I CAN'T FIGURE OUT HOW TO DO THIS WITHOUT TOUCHING THE FRAGILE TABS AND THE CUSTOMER SERVICE AGENT COULDN'T OFFER ANY SUGGESTIONS. THEREFORE, I THINK THIS PROBLEM IS LIKELY TO REOCCUR UNDER ROUTINE USAGE.  *TR","products":[{"type":"Vehicle","productYear":"9999","productMake":"UNKNOWN","productModel":"UNKNOWN","manufacturer":"UNKNOWN MANUFACTURER"},{"type":"Child Seat","productYear":"9999","productMake":"BRITAX","productModel":"BOULEVARD 70 G3","manufacturer":"Britax Child Safety, Inc."}]}]}