{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10558994,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/07/2014","dateComplaintFiled":"01/08/2014","vin":"1C4RJFCT1EC","components":"SERVICE BRAKES","summary":"I HAVE NOT BEEN ABLE TO RESOLVE A SAFETY RECALL ON MY 2014 JEEP GRAND CHEROKEE.  I MADE AN APPOINTMENT A WEEK IN ADVANCE FOR A 2-HOUR REPAIR (AS STATED IN THE NHTSA NOTICE) AND, SINCE THE VEHICLE WAS IN THE DEALER, TO CHECK ON ANOTHER ISSUE I NOTICED ON THE ABNORMAL BEHAVIOR OF THE AIR SUSPENSION.  HOWEVER,  5 DAYS LATER I AM STILL WITHOUT MY MEANS OF TRANSPORTATION.  AMAZINGLY, I HAVE BEEN CALLING SINCE LAST SATURDAY AND HAVE NOT BEEN ABLE TO TALK TO THE SERVICE MANAGER OR MY SERVICE TECH.  THE TECH SPECIALIST DO NOT REPLAY TO MY MESSAGES.THE ONLY PERSON THAT DISCUSSES THE STATUS OF MY VEHICLE IS THE SERVICE DEPARTMENT RECEPTIONIST, WHICH TODAY STATED THAT THE VEHICLE IS STILL UNDER \"EVALUATION\".   I HAVE SINCE REQUESTED THE RECEPTIONIST TO ONLY FOCUS THE REPAIR ON THE SAFETY RECALL.  I HAVE REPEATED SEVERAL TIMES TO JUST HANDLE THE SAFETY RECALL.  HOWEVER, MY VEHICLE HAS NOT BEEN REPAIRED.      I DON'T BELIEVE IT WAS NHTSA'S INTENTION TO BE WITHOUT MY MEANS OF TRANSPORTATION FOR A WEEK.  THE SAFETY RECALL NOTICE TALKS ABOUT HOURS AND MAYBE A LITTLE MORE, BUT 5 DAYS IS TOTALLY DIFFERENT STORY.     I WOULD APPRECIATE ANY HELP OR GUIDANCE YOU CAN PROVIDE TO GET MY CAR BACK.  I AM EVEN WILLING TO JUST COORDINATE WITH ANOTHER DEALER TO GET THE RECALL WORK PERFORMED AT ANOTHER TIME.  I CAN'T BE WITHOUT MY VEHICLE ANYMORE.    I TALK TO CHRYSLER AND THEY STATED THAT THE ONLY ONE THAT CAN HELP ME IS THE DEALER, BUT THEY ARE NOT RESPONSIVE.  PLEASE HELP.    THE DEALER INFORMATION IS AS FOLLOWS:  FLAGSHIP DEALER  BAYAMON, PR  787-620-5876 OR 787-620-5877      MY CONTACT INFORMATION IS:    [XXX]    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2014","productMake":"JEEP","productModel":"GRAND CHEROKEE","manufacturer":"Chrysler (FCA US, LLC)"}]}]}