{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10577620,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/16/2014","dateComplaintFiled":"04/05/2014","vin":"2FMZA52442B","components":"SUSPENSION","summary":"AFTER DRIVING APPROXIMATELY 60 MILES ON RT 95 THROUGH BOSTON MA TO VISIT FAMILY - I NOTICED THAT THE CAR WAS DRIVING ERRATIC, I WRONGLY ATTRIBUTED IT TO IT BEING A WINDY DAY - WHEN WE ARRIVED HOME WE CHECKED THE CAR FOR POSSIBLE PROBLEM - THAT IS WHEN MY WIFE NOTICED THAT THE REAR TIRES WERE LEANING INWARD - I SLID UNDER THE REAR OF THE CAR AND NOTED THAT THE REAR AXLE HAD CRACKED - USING MY WIFE'S CAR I WENT TO THE FORD GARAGE AND EXPLAINED THE PROBLEM - THE SERVICE MANAGER ASKED ME TO BRING IT IN AND THEY WOULD EVALUATE THE PROBLEM. AFTER LOOKING AT THE CAR THEY TOLD ME IT WAS UNSAFE TO DRIVE AS A RESULT OF A CRACKED AXLE - BY THIS TIME I HAD DONE A LITTLE RESEARCH ON THE INTERNET AND FOUND THAT FORD HAD RECALLED THAT PARTICULAR CAR FOR A CRACKED AXLE - I TOLD THE SERVICE MANAGER ABOUT THE RECALL - HE STATED THAT THERE WAS NO SUCH RECALL - I THEN RETURNED HOME AND EMAILED THE SERVICE MANAGER A COPY OF THE FORD CORPORATION RECALL SAFETY NOTICE 10S13 - THEY CONTACTED ME THE NEXT DAY AND TOLD ME THAT THE WARRANTY (WINDSTAR SAFETY RECALL 10S13) WOULD COVER THE PART BUT NOT THE LABOR BECAUSE FORD CORPORATION HAD ALREADY FIXED MY CAR UNDER THAT PARTICULAR RECALL - AND THEY WERE DOING A GOOD WILL GESTURE BY PAYING FOR THE PART. THE BILL FOR THE LABOR WAS $450.00. PLUS A LONER CAR WAS REFUSED AS THE CAR WAS BEING REPAIRED.  THE LAST PARAGRAPH OF THE (WINDSTAR SAFETY RECALL 10S13) STATES -  FORD DEALERS AT NO CHARGE TO CUSTOMERS WILL REINFORCE THE AXLES OF THE AFFECTED VEHICLES AS PARTS ARE AVAILABLE. IF IT IS DETERMINED THE AXLE CAN'T BE REINFORCED, IT WILL BE REPLACED AS SOON AS PARTS ARE AVAILABLE. FORD WILL PROVIDE FOR RENTAL VEHICLES FOR CUSTOMERS UNTIL THE REAR AXLE OF THEIR VEHICLE HAS BEEN REPLACED.  I DON'T KNOW WHERE ELSE TO TURN - I WAS HOPING YOUR ORGANIZATION COULD SEND A NOTICE TO HAMPTON FORD HYUNDAI IN NORTH HAMPTON NH AND ASK THEM TO HONOR THE RECALL...UPDATED 06/04/2014 *BF    THE CONSUMER STATED THE BRACKETS WERE NOT INSTALLED PROPERLY. THE MANUFACTURER OFFERED TO PAY FOR THE AXLE AND SUGGESTED THE DEALER PAY FOR THE LABOR. THE DEALER CHOSE TO BILL THE CONSUMER FOR THE LABOR COST.   UPDATED 06/09/2014  *JS","products":[{"type":"Vehicle","productYear":"2002","productMake":"FORD","productModel":"WINDSTAR","manufacturer":"Ford Motor Company"}]}]}