{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10610366,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/21/2014","dateComplaintFiled":"07/14/2014","vin":"4T1BE32K13U","components":"AIR BAGS","summary":"SEVERAL MONTHS AGO, I WENT TO MY LOCAL TOYOTA DEALERSHIP ABOUT A CONCERN WITH MY PASSENGER SIDE AIR BAG. I WAS TOLD WITHOUT THEM TOUCHING MY VEHICLE THAT I NEEDED A NEW DASHBOARD WHICH IS OVER $2000.00. I LEFT BECAUSE I DIDN'T HAVE $2000.00 PLUS TO PURCHASE A DASHBOARD. I WENT ONLINE TO TOYOTA.COM AND SUBMITTED A COMPLAINT ON 6/24/2014. I SPOKE WITH [XXX], A DAY OR SO LATER AND SHE ADVISED ME TO GO BACK AND HAVE THEM CHECK IT, WHICH I DID AND I WAS TOLD WHEN I GOT THERE IT WOULD BE AN HOUR/HOUR AND A HALF BEFORE THEY GET TO MY CAR. I TOLD[XXX] (ADVISOR) THAT I'LL WAIT IN THE LOUNGE AREA, IT WAS APPROXIMATELY 2:01PM, AT 2:30PM HE TOLD ME MY CAR WAS READY. I WAS GIVEN A COUPLE OF PRINT OUTS AND WAS TOLD ONCE AGAIN I NEEDED A NEW DASHBOARD BECAUSE THE VEHICLE WAS OLD, PER [XXX]. HE ALSO ASKED ME IF I COULD READ WHEN I ASKED IF IT WAS STATED ON THE PRINT OUTS, VERY RUDE! I SPOKE WITH [XXX] AGAIN AND SHE SAID SHE WOULD HAVE TO SPEAK WITH MY LOCAL DEALERSHIP FIRST AND SHE'D CONTACT ME IN A FEW DAYS, WHICH SHE DID AND SAID THE SERVICE MANAGER NAMED [XXX] SAID HE TOLD ME IT WAS A COSMETIC ISSUE. I NEVER SPOKE WITH A TIM. SHE ALSO TOLD ME THAT TOYOTA WILL NOT HELP ME BECAUSE IT'S A COSMETIC ISSUE, PER [XXX] AT BEV SMITH TOYOTA. I ATTACHED PHOTOS WITH MY COMPLAINT TO TOYOTA. I WENT ONLINE AND FOUND A COMPLAINT SITE AND POSTED MY COMPLAINT ON THERE AND FOUND OUT I COULD CONTACT NHTSA. AS I STATED TO TOYOTA CORPORATION, I'M NOT SEEKING A NEW VEHICLE OR MONEY, I JUST WANT THIS PROBLEM FIXED. I WOULD HATE FOR SOMETHING TRAGIC TO HAPPEN WHEN THE ISSUE COULD'VE BEEN RESOLVED! BASICALLY, TOYOTA IS SAYING THAT THEIR DASHBOARDS DON'T LAST OVER TEN YEARS. VERY DISAPPOINTED WITH THEM AND I WAS CONSIDERING PURCHASING ANOTHER CAMRY, NOT AFTER THIS!! MY COMPLAINT ISN'T THE ONLY ONE FOR THAT PARTICULAR VEHICLE. SHAMEFUL!!      INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2003","productMake":"TOYOTA","productModel":"CAMRY","manufacturer":"Toyota Motor Corporation"}]}]}