{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10638574,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/28/2014","dateComplaintFiled":"09/23/2014","vin":"1FBSS3BL8CD","components":"POWER TRAIN","summary":"2012 E350 FORD WITH 69 K MILES AND BEFORE I REACHED 70 K MILES THE TRANSMISSION FROZE UP.  THE FORWARD PLANETARY ASSEMBLY BEARING FAILED.  THIS IS COVERED UNDER FORD?S CUSTOMER SATISFACTION PROGRAM 12N04.    I BEING THE 3RD OWNER, I DID NOT KNOW OF THIS FORD PROGRAM WHEN THE TRANS FAILED.  THE TRANS FAILED  BLOCK FROM COMMUNITY TRANSMISSIONS IN BELLFLOWER, I DROVE IN AND HAD THE REPAIR WORK DONE.  TOTAL $2012.70.   NO PROBLEMS WITH THEM.  I NEVER RECEIVED THE FORD CUSTOMER SATISFACTION LETTER.  I CALLED FORD IN DETROIT AND THEY FIRST SAID I WOULD BE COVERED.  I WAS INSTRUCTED TO TAKE THE REPAIR BILL AND OLD PARTS TO CARUSO FORD AS THEY HAVE TO FILE A CLAIM FOR ME.  AFTER WAITING A MONTH, I CALLED FORD DETROIT AGAIN AND FOUND OUT THAT CARUSO FORD SAID THAT I AM NOT COVERED.  I SPOKE WITH RICHARD WHO IS MY SERVICE WRITER AT CARUSO FORD, LONG BEACH.   FIRST, HE SAID I WAS NOT COVERED BECAUSE I DO NOT MEET THE TIME AND MILEAGE LIMITS IN THE LETTER.  I POINTED OUT THAT MY FORD DOES MEET THE 6 YEAR AND 150 K LIMITS IN THE LETTER.  THEN RICHARD SAID I HAD THE REPAIR DONE ON A MONDAY AND ALL FORD DEALERS ARE OPEN ON MONDAY AND I COULD HAVE HAD THE REPAIR DONE FOR FREE AT A FORD DEALER.  RICHARD THEN SAID THAT FORD DETROIT SAID THAT I AM NOT COVERED.    PASSING THE BUCK!   I ASKED TO SPEAK WITH THE CARUSO FORD SERVICE MANAGER, AND WAS TOLD HE WOULD CALL ME.  I NEVER GOT A CALL FROM HIM.  I CALL FORD DETROIT AGAIN AND ASKED TO SPEAK WITH A SUPERVISOR, I WAS TOLD SUPERVISOR ROBERT WOULD CALL ME.  I NEVER GOT A CALL FROM HIM. THE FORD SATISFACTION LETTER STATES THAT ?IF YOU HAVE PAID TO HAVE THIS SERVICE DONE BEFORE THE DATE OF THIS LETTER, THEN YOU MAYBE ELIGIBLE FOR A REFUND.?   I RECEIVED NO LETTER.  I DID NOT KNOW ABOUT THE CUSTOMER SATISFACTION LETTER UNTIL AFTER I HAD THE REPAIR WORK DONE.   I FEEL THAT FORD IS NOT LIVING UP TO THE INTENT OF THEIR LETTER.   *TR","products":[{"type":"Vehicle","productYear":"2012","productMake":"FORD","productModel":"E-350","manufacturer":"Ford Motor Company"}]}]}