{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10641517,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/13/2014","dateComplaintFiled":"10/05/2014","vin":"4M2EN4JE1AU","components":"STEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES","summary":"SEE BELOW    FROM: TIER 1 EMAIL - CRCFMC [MAILTO:CRCFMC@FORD.COM]   SENT: THURSDAY, MARCH 20, 2014 8:57 AM  TO: [XXX]  CT: RE: VEHICLE SERVICE ISSUES CRM:01660000000018    HELLO[XXX]     MY NAME IS [XXX], I AM FROM FORD`S CUSTOMER RELATIONSHIP CENTER (CRC).  I HAVE REVIEWED YOUR EMAIL REGARDING THE CONCERNS ON YOUR 2010 MOUNTAINEER.  I APOLOGIZE FOR ANY INCONVENIENCE THIS HAS CAUSED.       FORD MOTOR COMPANY CONSIDERS THE SATISFACTION OF ITS OWNERS TO BE ONE OF ITS MOST IMPORTANT OBJECTIVES. WE COMMIT VERY SUBSTANTIAL RESOURCES AND EFFORT IN A SINCERE ATTEMPT TO RESOLVE THE CONCERNS OF OUR OWNERS. HOWEVER, LIMITS MUST BE PLACED ON THOSE EFFORTS. AFTER CAREFUL CONSIDERATION WE ARE SUPPORTING THE PREVIOUS DECISION AND WILL NOT BE ABLE TO REIMBURSE YOU FOR THE COST OF REPAIRS.    THANK YOU FOR CONTACTING FORD MOTOR COMPANY. WE ARE SORRY THAT WE WERE NOT ABLE TO MEET YOUR EXPECTATIONS.        SINCERELY,  [XXX]  CUSTTOMER RELATIONSHIP CENTER    FORD MOTOR COMPANY       FROM: GENERIC - CRC CONTACT  RECEIVED: 3/18/2014 5:45 PM  TO: TIER 1 EMAIL - CRCFMC  SUBJECT: VEHICLE SERVICE ISSUES    WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?:THE VEHICLES BRAKES STARTED LOCKING UP WHILE DRIVING. THE CAUSE WAS DUE TO A DEFECTIVE WHEEL BEARING THAT CAUSED THE ANTILOCK BRAKE SENSOR TO MALFUNCTION CREATING AN EXTREMELY DANGEROUS DRIVING SCENARIO  WHAT ACTION HAS YOUR DEALER TAKEN TO ADDRESS THE ISSUE?:N/A  WHAT ASSISTANCE ARE YOU SEEKING FROM FORD MOTOR COMPANY?:REIMBURSEMENT FOR DEFECTIVE REPAIRS  ARE YOU THE OWNER OF THE VEHICLE :YES    MILEAGE : 38000  WHERE IS YOUR VEHICLE NOW : INPOSSESSION  HAVE YOU CONTACTED THE DEALER :NO        INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2010","productMake":"MERCURY","productModel":"MOUNTAINEER","manufacturer":"Ford Motor Company"}]}]}