{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10652467,"manufacturer":"UNKNOWN MANUFACTURER","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/04/2014","dateComplaintFiled":"11/04/2014","vin":"","components":"CHILD SEAT","summary":"CHILD RESTRAINT SEAT BUCKLE REPLACEMENT NHTSA 14C-001 - GRACO NAUTILUS 3 IN 1 QT/QT3 BUCKLE REPLACEMENT MODEL 38211240 MFG 03/13/2012.  THE REPLACEMENT BUCKLE IS IMPOSSIBLE TO REPLACE FOLLOWING INSTRUCTIONS FROM THE MFG.    UNDER YOUR RECALL 14C-001; GRACO ISSUED A RECALL ON THEIR QT/QT3 HARNESS BUCKLE AND THEN SENT US A NEW BUCKLE UPON OUR REQUEST ALONG WITH INSTRUCTIONS ON HOW TO INSTALL THE NEW BUCKLE AND LATCH TONGUES.      THE INSTRUCTIONS WERE FOR NINE DIFFERENT MODELS INCLUDING OURS.  THE INSTRUCTIONS WERE INCOMPLETE, FAULTY AND VERY MISLEADING.  I AM AND ENGINEER (RETIRED) AND MORE COMPETENT THAN MOST AND WAS ABLE TO FIND WERE THE INSTRUCTIONS WERE INCOMPLETE AND INCORRECT.  THERE IS NO WAY THAT MOST PEOPLE COULD HAVE GOTTEN AS FAR AS I DID.  WHILE I WAS ABLE TO REPLACE THE BUCKLE, I WAS UNABLE TO REMOVE THE OLD CHEST CLIP OR THE OLD SEAT BUCKLE LATCH TONGUES.  THIS WOULD HAVE REQUIRED TAKING A RAZOR BLADE TO THE HARNESS STRAPS TO REMOVE STITCHING (A VERY RISKY STEP).    I FEEL THAT GRACO TRICKED YOU WITH THEIR SIMPLE INSTRUCTIONS AND EASY DIAGRAMS (WHICH ARE TOTALLY FAULTY AND MISREPRESENTING THE CAR SEAT, INTO THINKING THAT SENDING A BUCKLE WAS A SOLUTION TO THIS PROBLEM.  I STRONGLY BELIEVE THIS COMPANY KNOWINGLY MISREPRESENTED THE SOLUTION TO YOU AND CHALLENGE YOU TO FIND ONE PERSON THAT WAS ABLE TO MAKE A SUCCESSFUL REPLACEMENT TO THE GRACO NAUTILUS 3 IN 1 CAR SEAT.    I FEEL THIS COMPANY SHOULD BE HEAVILY FINED AND THE MANAGEMENT TEAM HELD ACCOUNTABLE TO THE PUBLIC FOR A BOGUS RECALL SOLUTION.  THEY MADE A MOCKERY OF YOUR SAFETY PROGRAM AND ARE ENDANGERING THE LIVES OF CHILDREN.   *TR","products":[{"type":"Vehicle","productYear":"9999","productMake":"UNKNOWN","productModel":"UNKNOWN","manufacturer":"UNKNOWN MANUFACTURER"},{"type":"Child Seat","productYear":"9999","productMake":"GRACO","productModel":"NAUTILUS 3-IN-1","manufacturer":"Graco Children's Products, Inc."}]}]}