{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10654581,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/12/2014","dateComplaintFiled":"11/12/2014","vin":"1HGCM56467A","components":"AIR BAGS","summary":"ON NOVEMBER 3 OR 4, I LEARNED, BASED ON VIN FROM THE NHTSA DATABASE, THAT MY CAR'S AIRBAG IS THE SUBJECT OF AN AUGUST 29, 2014, RECALL. /     COMPLAINT - I HAD NOT (AND AS YET STILL HAVE NOT) RECEIVED A NOTICE OF THE RECALL.  (NOTE: MY ADDRESS AND CAR'S REGISTRATION ADDRESS HAVE NOT CHANGED SINCE I BOUGHT THE CAR NEW.) /     ON NOVEMBER 4. I CALLED AMERICAN HONDA.  SOMEONE SAID I NEEDED TO CALL A LOCAL DEALER.  THE PERSON SAID THEY WOULD INFORM PEOPLE IN THEIR ORGANIZATION THAT I HAD NOT RECEIVED A NOTICE. /     SAME DAY, I CALLED ANDERSON HONDA (PALO ALTO, CA), THE DEALER FROM WHOM I BOUGHT THE CAR.  I GOT AN APPOINTMENT FOR NOVEMBER 12 (WHICH I WAS TOLD WAS THE FIRST AVAILABLE DAY) FOR THE WORK.  I WAS TOLD THAT PEOPLE HAD VERIFIED AVAILABILITY OF NEEDED PARTS AND THAT THE WORK MIGHT TAKE A HALF A DAY. /     APPROXIMATELY NOVEMBER 10, AMERICAN HONDA CALLED.  I AGAIN STATED THAT THE RECALL PROCESS SHOULD HAVE NOTIFIED ME REGARDING THE AIRBAG PROBLEM. /     ON NOVEMBER 12, I TOOK THE CAR TO ANDERSON.  A REPRESENTATIVE TOLD ME THAT, BASED ON THE VIN, ANDERSON NEEDED TO ORDER A PART AND THAT I COULD RESCHEDULE THE WORK FOR A DAY POSSIBLY AS EARLY AS THE 14TH.  I DID NOT HAVE MY CALENDAR WITH ME.  I ASKED ABOUT THE POSSIBILITY THE PART WOULD NOT BE AVAILABLE.  THE PERSON SAID THAT THE PART WOULD BE TIED TO THE VIN AND COULD NOT BE USED FOR ANOTHER CAR. /     COMPLAINT - ANDERSON FAILED TO MAKE GOOD ON ITS STATEMENT THAT THE WORK WOULD OCCUR ON THE 12TH. /     LATER ON THE 12TH, I CALLED ANDERSON.  A PERSON SAID THAT THE FIRST AVAILABLE APPOINTMENT WAS ON NOVEMBER 24 AND THAT THE WORK MIGHT TAKE 2 HOURS.  I ACCEPTED THAT APPOINTMENT.  ALSO, I WAS TOLD TO CALL IN ON THE FRIDAY OR SATURDAY BEFORE THE APPOINTMENT TO CHECK REGARDING AVAILABILITY OF NEEDED PARTS. /     COMPLAINT - ANDERSON SHOULD CALL ME WELL BEFORE THE 24TH TO CONFIRM PARTS AVAILABILITY AND THE APPOINTMENT.  *TR","products":[{"type":"Vehicle","productYear":"2007","productMake":"HONDA","productModel":"ACCORD","manufacturer":"Honda (American Honda Motor Co.)"}]}]}