{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10654960,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/06/2014","dateComplaintFiled":"11/14/2014","vin":"1FMCU93198K","components":"STEERING","summary":"10/8 PER RECALL14S05/14V-284 BROUGHT VEHICLE INTO KOERNER FORD OF SYRACUSE WHERE THEY UPDATED THE PSCM. 11/6 WHILE DRIVING, CAR LOST POWER STEERING. 11/11 BROUGHT CAR INTO MECHANIC WHO IDENTIFIED IT AS A B2278 STEERING SHAFT TORQUE SENSOR MALFUNCTION. CALLED KOERNER AS THIS SHOULD HAVE BEEN FIXED UNDER THE RECALL. KOERNER ADVISED THAT THEY'VE ALREADY SERVICED IT UNDER THE RECALL AND WE WOULD HAVE TO PAY FOR THE VEHICLE TO BE FIXED. CALLED FORD CUSTOMER SERVICE REP TWICE (11/11 AND 11/13) WHO SAID THAT THE SERVICE MANAGER FROM KOERNER ADVISED THAT HIS RECALL NOTICE STATES THAT IF HE UPDATES THE SOFTWARE AND THERE IS NO OTHER CODES COMING UP WHEN THE CAR IS BROUGHT IN FOR THE RECALL SERVICE, THEY DO NOT NEED TO FIX IT. PER MY RECALL NOTICE, THAT IS NOT DIRECTLY OR INDIRECTLY STATED. ALSO LEARNED FROM FORD REP ON 11/13 THAT THE KOERNER SERVICE MANAGER STATED THAT THIS HAPPENED TO ANOTHER VEHICLE AND THEY REFUSED TO FIX IT UNDER THE RECALL. TO ME, THIS APPEARS TO BE SHADY BUSINESS PRACTICE.  *TR","products":[{"type":"Vehicle","productYear":"2008","productMake":"FORD","productModel":"ESCAPE","manufacturer":"Ford Motor Company"}]}]}