{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10691440,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/28/2015","dateComplaintFiled":"03/02/2015","vin":"1C4RJFBGXCC","components":"SERVICE BRAKES","summary":"I RECEIVED RECALL NOTICE P14 REGARDING THE BRAKE BOOSTER ISSUE IN OR AROUND MAY 2014.  I CALLED THE CLOSEST DEALERSHIP TO MY HOUSE AND WAS TOLD THEY WERE TOO BUSY, UNDERSTAFFED, HAD GUYS IN TRAINING AND HAD NO TIME TO FIX THE CAR.  THE DEALERSHIP IS ED TOMKO CHRYSLER IN AVON LAKE, OHIO.  THEY ASSURED ME THIS WAS NOT A DANGEROUS PROBLEM WITH THE CAR.  I ASKED THEM TO CALL ME BACK WHEN THEY HAD TIME TO DO THE WORK AND THEY REFUSED, SAYING IT WAS UP TO ME TO CALL THEM.  I CALLED AGAIN IN JULY AND WAS TOLD THE SAME THING.  ON FEBRUARY 28, THE BRAKES FAILED WHEN I WAS DRIVING, WHICH CAUSED A SEVERE BRAKE APPLICATION PROBLEM.  BY SOME MIRACLE, I AVOIDED A SERIOUS ACCIDENT BY INCHES.  I CALLED THE DEALERSHIP IMMEDIATELY BUT WAS TOLD THE SERVICE DEPARTMENT WAS GONE FOR THE DAY.  I CALLED ON MONDAY MARCH 2 AND WAS TOLD THAT THE FIRST AVAILABLE APPOINTMENT WOULD BE ON APRIL 21.  I EXPLAINED THAT THE CAR WAS UNDRIVEABLE. THE SERVICE MANAGER ONCE AGAIN TOLD ME THAT HE WAS TOO BUSY, UNDERSTAFFED AND HAD GUYS IN TRAINING.  THIS WAS ALMOST WORD FOR WORD HIS EXCUSE FROM LAST YEAR.  I CALLED THE CHRYSLER GROUP RECALL ASSISTANCE NUMBER 800-853-1403 BUT HUNG UP AFTER 51 MINUTES, HEARING OVER 50 TIMES \"THANK YOU FOR HOLDING, YOUR CALL IS IMPORTANT TO US....\"  THE LIES OF THE DEALERSHIP AND THE INCOMPETENCE OF CHRYSLER COULD HAVE COST ME MY LIFE IF THE BRAKE FAILURE HAD OCCURRED ON THE HIGHWAY.  PLEASE TAKE APPROPRIATE ACTION.  THANK YOU.  *TR","products":[{"type":"Vehicle","productYear":"2012","productMake":"JEEP","productModel":"GRAND CHEROKEE","manufacturer":"Chrysler (FCA US, LLC)"}]}]}