{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10766401,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/10/2009","dateComplaintFiled":"09/21/2015","vin":"JTEEW21A760","components":"STEERING","summary":"I APOLOGIZE FOR THE DELAY IN FILING THIS COMPLAINT.  I JUST LEARNED OF THE COMPLAINT PROCESS.      WE TOOK DELIVERY OF THE VEHICLE ON 12/7/09 FROM BURNSVILLE TOYOTA IN BURNSVILLE, MN.  ON 12/10/09 WHILE TRAVELING FROM EAGAN, MN TO OMAHA, NE THE POWER STEERING WENT OUT ON THE VEHICLE.  WE WERE ABLE TO GET THE POWER STEERING REPAIRED IN BELLEVUE, NE ON 12/12.  I FELT FORTUNATE TO HAVE REPAIRS MADE AS IT WAS A SATURDAY AND THE VEHICLE IS A HYBRID.  THE BELLEVUE DEALERSHIP MADE THE REPAIRS AT NO CHARGE AND  INFORMED ME OF THE OPEN RECALL ON THE POWER STEERING.  UPON RETURNING HOME I CONTACTED THE DEALERSHIP.  THEY APOLOGIZED AND OFFERED A FREE UPDATE ON THE GPS.  I ALSO LATER CONTACTED TOYOTA CORPORATE.  MY NOTES FROM THAT CONTACT INDICATE A REFERENCE NUMBER OF 1001108638.    UPON LEARNING OF THE COMPLAINT PROCESS I ALSO LEARNED THAT IT IS ILLEGAL FOR A NEW CAR DEALERSHIP TO SELL A VEHICLE WITH AN OPEN RECALL.  I DO NOT KNOW IF THAT WAS THE CASE IN 2009.  I AM PLEASED TO BE ABLE TO SUBMIT THIS COMPLAINT AS I HAVE ALWAYS FELT CONSUMERS SHOULD BE PROTECTED FROM PURCHASING PRODUCTS WITH KNOWN DEFECTS","products":[{"type":"Vehicle","productYear":"2006","productMake":"TOYOTA","productModel":"HIGHLANDER HYBRID","manufacturer":"Toyota Motor Corporation"}]}]}