{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10780752,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/17/2015","dateComplaintFiled":"10/08/2015","vin":"1LNHM82VX7Y","components":"SUSPENSION","summary":"MY CAR HAD 94,106 MILES THEN THE REPAIR WAS MADE.  THE FRONT END WAS HANDLING POORLY AND I KNEW THE COIL OVER STRUT ASSEMBLY WOULD NEED REPLACING.  WHEN MY MECHANIC PERFORMED THE WORK THEY CALLED AND ASKED ME IF I TRIED TO WORK ON THE FRONT SUSPENSION OF MY CAR AND I TOLD THEM 'NO', AS I HAVE NO TOOLS OR EXPERIENCE TO DO SUCH WORK.  I ASKED WHY THEY WANTED TO KNOW AND THE MECHANIC INFORMED THAT MY UPPER BALL JOINTS WERE FRACTURED AND CROSS THREADED.  I WANTED TO KNOW HOW IT COULD HAPPEN AND THEY COULD NOT GIVE ME ANSWER (THEY SPECULATE THIS WAS A FACTORY ASSEMBLY MISTAKE) AS THE COIL OVER STRUT SHOULD NOT BE CROSS THREADED, THAT IS WHY THEY WANTED TO KNOW IF I DID SOMETHING TO THE CAR.  LINCOLN TOWN CARS WITH THE COIL OVER STRUT FRONT SUSPENSION ARE BAD FOR FALLING APART AND THIS APPLIES TO THE UPPER AND LOWER BALL JOINTS.  I HAVE SEVERAL FRIENDS WITH THIS SAME CAR AND THEY HAVE REPORTED FRACTURED UPPER AND LOWER BALL JOINTS.  THIS SEEMS TO BE A COMMON OCCURRENCE DUE POOR DESIGN OF THE FRONT SUSPENSION.  I FEEL A RECALL NEEDS TO HAPPEN AS YOU CAN BE DRIVING YOUR CAR AND THE FRONT END WILL FALL OUT.  I AM FORTUNATE AS I HAD ENOUGH SENSE TO KNOW MY CAR WAS NOT HANDLING PROPERLY AND IMMEDIATELY TOOK IT IN FOR SERVICE, A LOT OF PEOPLE HAVE NOT BEEN AS FORTUNATE.  I AM ATTACHING THE REPAIR BILL TO THIS FILE BUT MY PERSONNEL INFORMATION IS HIDDEN.  I AM MAINTAINING THE REPAIR INVOICE IN MY PERSONNEL CAR FILE IF YOU SHOULD NEED IT.  A RECALL NEEDS TO BE DONE AND FORD MOTOR COMPANY SHOULD RE-DESIGN THE UPPER AND LOWER BALL JOINT ASSEMBLY TO HANDLE THE HEAVY WEIGHT OF THESE CARS AND REIMBURSE OWNERS FOR REPAIRS ALREADY MADE.  I DO NOT TEAR UP MY CAR AND THIS ISSUE SHOULD NOT HAVE EVER HAPPENED.","products":[{"type":"Vehicle","productYear":"2007","productMake":"LINCOLN","productModel":"TOWN CAR","manufacturer":"Ford Motor Company"}]}]}