{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10853479,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2016","dateComplaintFiled":"04/05/2016","vin":"WVWHL7AN4AE","components":"STEERING,AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC)","summary":"HELLO, I HAVE A 2010 VW CC. MY AIRBAG LIGHT HAS COME ON AND MY HORN AND STEERING WHEEL CONTROLS DON'T WORK. VOLKSWAGEN DOES HAVE A RECALL FOR THE \"CLOCKSPRING\" WHICH WOULD FIX ALL THIS BUT MY VIN IS NOT COVERED UNDER THIS RECALL EVEN THOUGH SOME OF THE SAME CARS AND SAME YEAR ARE COVERED. I CALLED THEM AND THEY SAID I WOULD HAVE TO GO GET IT FIXED AT A DEALERSHIP AND I WOULD MAYBE GET A REFUND. SINCE THEN MY STEERING WHEEL LIGHT HAS CAME ON AND IT IS VERY HARD TO TURN. I CAN'T BELIEVE THEY WOULDN'T COVER THIS. I WOULD THINK AIRBAG AND HORN ARE HUGE SAFETY CONCERNS AND THEY ALREADY KNOW THAT THIS PARTS FAILS. WHEN I CALLED VOLKSWAGEN CUSTOMER SERVICE THEY LADY COULD NOT HELP ME AT ALL OTHER THEN SAYING THERE IS ANOTHER RECALL FOR THE AIRBAG BUT THEY DON'T HAVE A FIX YET SO THERE'S NOTHING THEY CAN DO. I AT LEAST WOULD LIKE MY AIRBAG AND HORN TO WORK, RIGHT? ALSO, I ASKED TO SPEAK TO A MANAGER TWICE AND BOTH TIMES I WAS PUT ON A 10 MINUTE HOLD ONLY FOR HER TO COME BACK AND SAY \"MY MANAGER TOLD ME TO TELL YOU\" BOTH TIMES. NO HELP AT ALL. I TRULY HATE VOLKSWAGEN AND THEIR CUSTOMER SERVICE. ANY HELP OR DIRECTION WOULD BE MUCH APPRECIATED. THANK YOU -[XXX]    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2010","productMake":"VOLKSWAGEN","productModel":"CC","manufacturer":"Volkswagen Group of America, Inc."}]}]}