{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10855587,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/16/2016","dateComplaintFiled":"04/14/2016","vin":"19VDE1F72DE","components":"AIR BAGS","summary":"TAKATA RECALL: IT WAS MY FIRST \" NEW CAR\". IT HAD GREAT SENTIMENTAL VALUE. EVEN THOUGH IT WAS A LEASE I HAD INTENDED ON KEEPING IT AT THE END OF OCT.2016THE BIGGEST LETDOWN HOWEVER IS HOW ACURA HAS HANDLED THE TAKATA AIRBAG RECALL. I FIND IT HARD TO BELIEVE NO ONE KNEW ABOUT THE RECALL PRIOR TO MARCH 2016  I FIRST WAS NOTIFIED ABOUT THE RECALL AND STARTED HEARING ABOUT THE DEATHS AND ACCIDENTS ASSOCIATED WITH THE TAKATA AIRBAG RECALL. WHEN I FIRST CALLED \"ACURA CLIENT RELATIONS\" AND ASKED ABOUT THE SITUATION, KNOWING THEY WERE TO PUT ME IN A SAFE VEHICLE AT MY REQUEST, I WAS TOLD I WOULD RECEIVE A PHONE CALL WITH 24 HOURS. NO ONE CALLED ME BACK. APRIL 9 I DECIDED TO VISIT ACURA OF THE DESERT TO TALK TO A MANAGER IN PERSON ABOUT THIS ISSUE. THE MANAGER SEEMED HAPPY ENOUGH TO UP SELL ME INTO A 2016 ACURA ILX BUT MADE NO MENTION OF PROVIDING ME WITH AN OPTION OF A RENTAL, AND TOLD ME I WOULD BE GETTING A CALL FROM A SALES PERSON THE NEXT DAY WITH SOME PRICING ( MONTHLY) PAYMENTS IF I DECIDED TO TRADE MY ILX IN FOR THE 2016. THE BOTTOM LINE IS I NEVER HEARD BACK FROM ANYONE THE NEXT DAY, AGAIN. I WAS LEFT TO BELIEVE THAT ACURA SIMPLY DOESN'T CARE OR FOLLOW THROUGH AND IS TOO CONCERNED WITH MONEY AND THE SALE THAN THE SAFETY AND THEIR LOYALTY OF THEIR CUSTOMERS I LEARNED VERY QUICKLY AT LEAST IN THE LAST YEAR THAT ACURA DOES THE MINIMUM AND HOPES YOU DON'T REALIZE WHEN THERE ARE PROBLEMS. I WENT TO LEXUS, ACROSS THE STREET FROM THE ACURA DEALERSHIP AFTER NOT HEARING FROM THEM FOR THE SECOND TIME -HAD TO PAY $1500.00 DOWN AND LEASED A SAFE VEHICLE DUE TO ACURA'S INABILITY AND INEFFECTIVE COMMUNICATION SKILLS; WHAT THEY DIDN'T REALIZE IS THAT THEY ARE DEALING WITH A COMMUTING, WORKING MOTHER OF 3 WHO IS TRYING HER BEST TO MAKE DECISIONS FOR HER AND HER FAMILY'S SAFETY. I AM SORRY THIS HAPPENED AND REALIZE YOU DON'T HAVE THE PARTS TO FIX THE RECALLED AIRBAGS UNTIL SUMMER.","products":[{"type":"Vehicle","productYear":"2013","productMake":"ACURA","productModel":"ILX","manufacturer":"Honda (American Honda Motor Co.)"}]}]}