{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10860109,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/28/2015","dateComplaintFiled":"04/18/2016","vin":"1FADP3K23DL","components":"POWER TRAIN","summary":"I PURCHASED A USED 2013 FORD FOCUS SE FROM CROSSROAD FORD FUQUAY VARINA ON NOVEMBER 2015. THE CAR WAS DISPLAYED ON CLEARANCE. (27000 MILES). I THOUGHT IT WOULD BE GOOD ON GAS FOR TRAVELS BACK AND FORTH TO WORK. YES, IT IS GOOD ON GAS. HOWEVER,  THE TRANSMISSION STARTED SHUDDERING AND RATTLING AT 10 MPH LATE DECEMBER 2015. I CHANGED THE SPARK PLUGS AND IT SEEMED TO RUN BETTER. BY LATE JANUARY 2016, IT BEGIN TO SHUDDER/ RATTLE AGAIN. I REQUESTED ASISTANCE TWICE BY CHAT ON THE FORD WEBSITE BUT NO ONE CONTACTED ME. I FINALLY CALLED THE DEALER WHO CONFIRMED PROBLEMS WITH THE TCM, A NEED FOR COMPUTER REPROGRAMMING AND CLUTCH ISSUES. FORD DIAGNOSTIC CONFIRMED THAT IT NEEDED A NEW CLUTCH. IT IS ON BACK ORDER FOR 6 TO 8 WEEKS. I WAS TOLD TO CONTINUE DRIVING IT BUT THE ENGINE REVED UP ON 04/15/16 AT A SPEED OF 55MPH AND THE CHECK ENGINE LIGH CAME ON. SO I SCHEDULED A SERVICE VISIT..TODAY ( 04/18/16) I WAS TOLD THAT THE ENGINE LIGHT WAS RELATED TO THE CLUTCH ISSUE. ADDITIONALLY, I WAS TOLD THAT CYCLINDER ONE WAS MISFIRING AND I NEED A NEW COIL PACK. I HAVE A 2007 FORD FUSION SEL (234,00 MILES), IT HAS BEEN THE MOST RELIABLE CAR. NO PROBLEMS WITH THE TRANSMISSON ON THE FUSION. WHAT HAPPENED WITH THE FOCUS? I FIND IT APPALLING THAT A 44,000 MILE VEHICLE COULD HAVE SO MANY PROBLEMS. I FEEL THAT THE FORD LOCATION IN FUQUAY VARINA, NC KNOWINGLY SOLD THIS CAR TO ME WITH KNOWLEDGE OF THE DEFECTS. THERE ARE SO MANY COMPLAINTS BY NUMEROUS CUSTOMERS ABOUT THE FOCUS. THE DUAL CLUTCH TRANSMISSION (DCT) IS NOT RELIABLE.    FSA TITLE: TRANSMISSION CLUTCH SHUDDER / TRANSMISSION INPUT SHAFT SEAL WARRANTY EXTENSION  FIELD SERVICE ACTION NUMBER: 14M01    FSA TITLE: TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE  FIELD SERVICE ACTION NUMBER: 14M02","products":[{"type":"Vehicle","productYear":"2013","productMake":"FORD","productModel":"FOCUS","manufacturer":"Ford Motor Company"}]}]}