{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10871982,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2016","dateComplaintFiled":"06/02/2016","vin":"1VWAP7A35EC","components":"AIR BAGS","summary":"TAKATA RECALL.  HI I RECEIVED A LETTER IN THE MAIL ABOUT THE TAKATA RECALL.   AFTER DESCRIBING THE DEFECT, IT SAYS THERE ARE NOT PARTS FOR THIS SAFETY DEFECT.  I CALLED VW AND TOLD THEM I'D LIKE TO TURN THE VEHICLE IF THEY CANNOT REPAIR IT PROMPTLY.  VW SAID THEY DO NOT HAVE PARTS AND ARE NOT SURE WHEN THEY WILL HAVE THEM.  THEY SUBMITTED MY REQUEST FOR A VEHICLE BUY BACK FOR INTERNAL REVIEW AND THEN DENIED IT WITHOUT EXPLAINING WHY.  I REQUESTED A REPORT OUTLINING WHY THEY REJECTED MY REQUEST AND VW SAID THEY WOULD NOT PROVIDE THAT INFORMATION.  I ASKED THEM TO PROVIDE ME WITH A WRITTEN NOTICE SAYING THEY WOULD NOT PROVIDE ME WITH THE INFORMATION RELATED TO MY REJECTED CLAIM, AND THEY SAID THEY WOULD NOT DO THAT IN WRITING.  VW TOLD ME THAT MY ONLY OPTION WOULD BE TO \"SEEK SOMETHING OUTSIDE OF VW.\"  THE REPS SAID THAT THE CARS ARE SAFE TO DRIVE AND THAT I SHOULD NOT BE CONCERNED.      I EXPLAINED THAT I HAD READ THAT 10 PEOPLE HAVE BEEN KILLED AND THAT I WOULD LIKE TO AVOID BEING NUMBER 11.  THEY RESPONDED THAT I WOULD HAVE TO WAIT UNTIL THE WARRANTY REPAIR IS MADE EVEN THOUGH THEY HAVE NO IDEA WHEN THAT WILL BE.  I HAVE LOST ALL FAITH IN THE CAR AND THE COMPANY.  MY CONFIDENCE IN THIS CAR IS COMPLETELY SHAKEN AND I AM FEARFUL OF DRIVING IT.  I WOULD LIKE TO HAVE THEM REPURCHASE THE VEHICLE OR AT LEAST PROVIDE ME WITH A SAFE RENTAL CAR UNTIL THEY CAN REPLACE THE AIRBAG.      YOUR HELP IN OBTAINING REDRESS TO THIS ISSUE WOULD BE GREATLY APPRECIATED.","products":[{"type":"Vehicle","productYear":"2014","productMake":"VOLKSWAGEN","productModel":"PASSAT","manufacturer":"Volkswagen Group of America, Inc."}]}]}