{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10874041,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/04/2016","dateComplaintFiled":"06/13/2016","vin":"WDBNG83J24A","components":"ELECTRICAL SYSTEM","summary":"MY INSTRUMENT CONTROL PANEL BACKLIGHTING EXPERIENCED AN ELECTRICAL MALFUNCTION RESULTING IN THE FAILURE TO ILLUMINATE THE GAUGES.  THE CONDITION WAS DIAGNOSED BY MY INDEPENDENT MECHANIC ON 06/06/16.  IN DOING SO HE INFORMED ME OF RECALL CAMPAIGN NUMBER 06V-028. I WAS TOLD THAT THE REMEDY IS FOR THE MANUFACTURER TO REPLACE THE CLUSTER MODULE FREE OF CHARGE AND THAT I WOULD NEED TO CALL MERCEDES BENZ CORPORATE TO SCHEDULE A REPLACEMENT. I CALLED MERCEDES AND SPOKE WITH ERIC AT EXT 7806 WITHOUT ANY SATISFACTION AT ALL.  AS A MATTER OF FACT, HE DISCOURAGED ME FROM ESCALATING MY CALL TO HIS BOSS FOR 10 MINUTES BEFORE I BECAME IRATE AND DEMANDED TO SPEAK WITH A MANAGER.  AT THAT POINT I SPOKE WITH CASE MANAGER JOE FROM EXT 6299.  I WAS TOLD THAT IT WAS CORPORATE POLICY TO NOT GIVE OUT THEIR LAST NAMES.  AFTER LENGHTLY VERBAL SPARRING THAT DIDN'T AMOUNT TO ANY SATISFACTION, I WAS TOLD THE CAMPAIGN EXPIRED IN 2013. JOE SAID HE COULD OFFER ME SOME ASSISTANCE IF I WANTED TO PURCHASE A NEW MERCEDES. (SERIOUSLY?)  I THEN CALLED THE US DEPARTMENT OF TRANSPORTATION NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION AND GOT A DIFFERENT CAMPAIGN ASSESSMENT.  I WAS TOLD THAT THE CAMPAIGN EXPIRED 10 YEARS FROM THE RULING DATE OF 2006.  IN THIS CASE, THAT WOULD MEAN THE CAMPAIGN WOULD END IN 2016.  WITH THAT SAID, I HAVE NO IDEA WHERE THE 2013 EXPIRATION DATE CAME FROM.  WITH THAT BEING SAID, I FEEL THE NEED TO MAKE THIS COMPLAINT IN HOPES OF GETTING TO THE BOTTOM OF THIS CONFLICTING INFORMATION.  I WAS TOLD THAT I SHOULD TAKE IT TO A MB DEALERSHIP FOR DIAGNOSIS AT MY COST, FOLLOWED BY A REPLACEMENT AT MY COST AS WELL.  CUSTOMER SERVICE WAS VERY CURT AND DIDN'T ATTEMPT TO CARE ABOUT MY PLIGHT NOT EVEN SLIGHTLY.  I'M TAKING THIS MEASURE AS I CANT AFFORD TO INCUR THIS COST FROM A MB DEALERSHIP.  BTW, THE CAR WAS IN MOTION ON A HIGHWAY DURING A LONG TRIP WHEN THIS OCCURRED. VERY FRIGHTENING!","products":[{"type":"Vehicle","productYear":"2004","productMake":"MERCEDES BENZ","productModel":"S430","manufacturer":"Mercedes-Benz USA, LLC"}]}]}