{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10885459,"manufacturer":"Nissan North America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/11/2016","dateComplaintFiled":"07/18/2016","vin":"3N1BC13E49L","components":"SUSPENSION","summary":"I SCHEDULED AN APPOINTMENT AND WENT TO CONTINENTAL NISSAN 5750 S LA GRANGE RD COUNTRYSIDE IL ON JULY 11, 2016.  THE DEALERSHIP STATED THAT IF THEY BELIEVE CORRODED PARTS NEED TO BE REPLACED, I WOULD BE RESPONSIBLE FOR THEIR COST.  I SPOKE TO [XXX] MY CASE #[XXX], SHE BEING A REPRESENTATIVE OF NISSAN ASSURED ME AS THE LETTER STATES:  \"THIS REPAIR IS FREE OF CHARGE FOR PARTS AND LABOR.\"  THE DISCREPANCY FORCED ME TO LEAVE THE DEALERSHIP WITHOUT REPAID.  TWO ADDITIONAL CALLS WERE PLACED TO [XXX] ON 7/11/2016 ASKING FOR COORDINATION WITH THE DEALERSHIP IN ORDER TO REPAIR THE VEHICLE.  I HAD TO WAIT THREE WEEKS IN ORDER TO GET THE VEHICLE INTO ANY LOCAL DEALERSHIP.  THE CAR IS DISABLED WITH A BROKEN COIL SPRING AND HAS BEEN TOWED WITHOUT REPAIR.  A SEVEN YEAR OLD VEHICLE EXPOSED TO ILLINOIS WINTERS SHOULD HAVE CORRODED PARTS.  I REVIEWED THE PART COST THROUGH NISSAN WITH MY VIN AND THE COIL SPRING COST IS ROUGHLY $5.63 OR $6.00.  THE ADDITIONAL PARTS WITHIN THE FRONT SUSPENSION VARY FROM $11.51 THROUGH $354.20.  THE DEALERSHIP MENTIONED A HALF DAY OF LABOR IN ADDITION TO COST OF THE SUSPENSION PARTS.  THE RECALL LETTER SAYS APPROXIMATELY 3 HOURS FOR REPAIR AT NO COST.  WHY WOULD I HAVE TO PAY FOR A RECALL?  THE FACT THAT THE RECALL CAME 7 YEARS AFTER THE 2009 MANUFACTURED CAR IS VERY CONCERNING.  I ASK THAT THE CAR BE TOWED AT NISSAN'S COST AND REPAIRED AT NISSAN'S COST IMMEDIATELY!  I IMAGINE THAT MANY OTHER CONSUMERS HAVE RUN INTO THIS ISSUE AND WONDER IF A CLASS ACTION SUIT IS NECESSARY TO PROMPT THE MANUFACTURER TO DO AS THEY STATE IN WRITING AND OVER THE PHONE.  I REQUEST AN INVESTIGATION OF CURRENT PRACTICES OF PROCESS AND POLICIES.  I BELIEVE MY HUMAN RIGHTS HAVE BEEN VIOLATED BASED ON THE IMPACT OF THEIR BUSINESS OPERATIONS AND SERVICES.  THANK YOU    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2009","productMake":"NISSAN","productModel":"VERSA","manufacturer":"Nissan North America, Inc."}]}]}