{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10893085,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/25/2016","dateComplaintFiled":"08/04/2016","vin":"JTHBJ46G482","components":"AIR BAGS","summary":"\"TAKATA RECALL\" - WE LIVE IN FLORIDA AND DROVE THE VEHICLE TO DENVER, COLORADO ON JUNE 28, 2016 ARRIVING JULY 1, 2016. WE RECEIVED THE NOTICE (FORWARDED VIA US MAIL TO OUR ADDRESS IN DENVER) REGARDING THE AIRBAG RECALL ON OR AROUND JULY 25, 2016. WE CONTACTED LEXUS IMMEDIATELY THEREAFTER AND WAS TOLD A CASE MANAGER WOULD CALL US BACK WITHIN 2-3 BUSINESS DAYS. WE RECEIVED A CALL ON OR AROUND AUGUST 1, 2016 AND SPOKE WITH A CASE MANAGER, \"ZANDRA\". SHE REITERATED THE INFORMATION FOUND IN THE NOTICE AND INFORMED US THAT A RENTAL VEHICLE COULD BE MADE AVAILABLE IF NEEDED AND WE WOULD BE REIMBURSED FOR THIS VEHICLE. WE INFORMED ZANDRA THAT SINCE WE WERE IN COLORADO AT THIS TIME, IT WOULD BE IMPOSSIBLE TO DRIVE THE CAR WITHOUT SOMEONE IN THE PASSENGER SEAT DURING THIS TIME AND WE DID NOT WANT TO DRIVE THIS CAR HOME WITH THIS CURRENT RECALL IN PLACE.  ZANDRA DID NOT GIVE US ANY OTHER OPTION FOR US AT THIS TIME. WE AGAIN CALLED THE LEXUS CUSTOMER ASSISTANCE (800-255-3987) ON AUGUST 4, 2016 AND SPOKE TO \"MICHAEL\". WE INFORMED MICHAEL OF OUR PREVIOUS CONVERSATION WITH ZANDRA AND REQUESTED WE SPEAK TO HER. WE INFORMED MICHAEL OF OUR SITUATION AND INFORMED HIM THAT HAVING A RENTAL CAR DOES NOT ALLOW US TO GET OUR CURRENT CAR HOME. WE REQUESTED THAT IN LIEU OF A RENTAL CAR WE WOULD PREFER TO HAVE THE CAR SHIPPED BACK TO OUR FLORIDA ADDRESS WHERE WE HAVE A SECONDARY CAR TO USE. THIS WOULD BE A CHEAPER ALTERNATIVE FOR LEXUS THAN GIVING US A VEHICLE RENTAL FOR MONTHS. WE WERE INFORMED BY MICHAEL THAT WE WOULD HAVE TO WAIT ANOTHER 3 BUSINESS DAYS (PLUS THE WEEKEND) TO RECEIVE A CALL BACK FROM ZANDRA. WE INFORMED MICHAEL THAT WE HAD TO LEAVE COLORADO NO LATER THAN AUGUST 30TH AND NEED TO HAVE THIS ADDRESSED BUT HE WAS UNABLE TO PROVIDE ANY ADDITIONAL HELP OR INFORMATION. WE ARE NOW STUCK IN COLORADO ON BUSINESS WITH AN UNSAFE VEHICLE FOR THE REMAINDER OF OUR STAY.","products":[{"type":"Vehicle","productYear":"2008","productMake":"LEXUS","productModel":"ES350","manufacturer":"Toyota Motor Corporation"}]}]}