{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10896136,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/15/2016","dateComplaintFiled":"08/15/2016","vin":"JTHBK1EG5B2","components":"AIR BAGS","summary":"\"TAKATA RECALL\"  I CONTACTED THE LOCAL DEALER AT 8:00 AM AND WAS TOLD THAT THEY WOULD PROVIDE ME WITH A LOANER VEHICLE FROM ENTERPRISE FOR UP TO 35.00 PER DAY.  HOWEVER,  THE SERVICE MANAGER WAS IN A MEETING AND WOULD CALL ME BACK AT 11:00 AM WITH THE PARTICULARS ON HOW TO GO ABOUT GETTING INTO THE VEHICLE. SINCE I DID NOT RECEIVED A CALL FROM THE SERVICE MANAGER I CALLED BACK AND WAS TOLD THAT MY VEHICLE WAS SAFE TO DRIVE AND I WOULD NOT GET A LOANER CAR.  I WAS ALSO TOLD THAT  IF I HAD ANY OTHER CONCERNS TO CALL LEXUS CUSTOMER SERVICE .  I CALLED LEXUS CUSTOMER SERVICE AND EXPLAINED THAT IT IS TOTALLY UNACCEPTABLE THAT I CANNOT USE MY PASSENGER FRONT SEAT WITHOUT THE RISK OF INJURY OR DEATH TO THE FRONT SEAT PASSENGER.  I REGULARLY TRAVEL WITH 4-5 OTHER PASSENGERS IN MY VEHICLE.  AGAIN, I WAS TOLD THAT I WAS NOT AT RISK BECAUSE OF THE AREA IN WHICH I RESIDE.  THAT BEING THE CASE, I REQUESTED A HOLD HARMLESS LETTER FROM TOYOTA MOTOR CORPORATION.  THE CUSTOMER SERVICE REPRESENTATIVE SAID HE WOULD SEND ME AN EMAIL WHICH HE DID BUT IT DID NOT ADDRESS MY SPECIFIC NEEDS OR CONCERN","products":[{"type":"Vehicle","productYear":"2011","productMake":"LEXUS","productModel":"ES350","manufacturer":"Toyota Motor Corporation"}]}]}