{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10897929,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2016","dateComplaintFiled":"08/23/2016","vin":"WMWZC5C51BW","components":"UNKNOWN OR OTHER","summary":"ON JULY 20, 2016 WHEN WE QUESTIONED REPAIR COSTS COVERED BY OUR 2011 MINI MAINTENANCE PROGRAM UPGRADE AGREEMENT, THE SHARPE COLLECTION MINI DEALERSHIP IN GRAND RAPIDS MICHIGAN WAS UNABLE TO PROVIDE A PAPER COPY OF THE AGREEMENT. NOR DID THEY SUBSEQUENTLY EMAIL IT TO US AS REQUESTED. IN ADDITION, WE REQUESTED THE SAME DOCUMENTATION ON THE MINI USA WEBSITE AT MINIUSA.COM AND IT WAS NOT FORTHCOMING AFTER SEVERAL WEEKS. IT IS OUR UNDERSTANDING THAT THE DEALERSHIP BY LAW MUST KEEP ALL PAPERWORK OF THIS NATURE AVAILABLE TO CLIENTS FOR 7 YEARS.","products":[{"type":"Vehicle","productYear":"2011","productMake":"MINI","productModel":"COOPER COUNTRYMAN","manufacturer":"BMW of North America, LLC"}]}]}