{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10910079,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2016","dateComplaintFiled":"09/27/2016","vin":"WBAWB33597P","components":"AIR BAGS","summary":"TAKATA RECALL    DEALERSHIP WILL NOT PERFORM RECALL, GIVES MISLEADING INFORMATION, AND CONTRADICTS INFORMATION FROM BMW USA.     ADVANTAGE BMW (MID-TOWN)  2101 SAN JACINTO ST HOUSTON, TX    I ORIGINALLY CONTACTED THE DEALERSHIP IN MARCH 2016 REGARDING THE TAKATA AIRBAG RECALL AND WAS TOLD THAT NO PARTS/FIX WAS AVAILABLE AND I WOULD BE CONTACTED SHORTLY WHEN MY CAR COULD BE SCHEDULED FOR AN APPOINTMENT.   I FOLLOWED UP WITH THEM ON MAY 18TH AFTER THEIR WERE MULTIPLE DEATHS IN THE REGION REPORTED AS A RESULT OF THIS ISSUE. SINCE THEN I'VE CONTACTED ADVANTAGE ON 7/11, 7/18, 7/25, AND MULTIPLE TIMES IN AUG/SEP. EACH TIME I WOULD BE \"ADDED TO THE LIST FOR THE SERVICE MANAGER\" THOUGH EACH TIME THEY CAN'T FIND MY NAME ON THE LIST.   I FINALLY CONTACTED BMW USA ABOUT THE PROBLEMS I WAS HAVING AND WAS CONTACTED BY THEM. THEY TOLD ME THEY COULD PROVIDE INTERIM PARTS BUT THAT THIS WOULD CLOSE OUT THE RECALL AND I WOULD BE UNABLE FOR THE FINAL REPAIR. I TOLD THEM THIS WASN'T ACCEPTABLE AND THEY TOLD ME TO REQUEST A LOANER VEHICLE FROM ADVANTAGE BMW. I DID THIS AND IT TOOK A WEEK FOR THE SERVICE DIRECTOR TO GET BACK TO ME AND TOLD ME THAT PARTS WERE AVAILABLE TO COMPLETE THE RECALL. I ASKED IF THESE WERE FINAL OR INTERIM AND THEY SAID THEY WOULD CONTACT BMW USA TO FIND OUT. AFTER NOT HEARING BACK FROM THEM, I CONTACTED BMW USA TO CONFIRM THEY WERE INTERIM, WHICH THEY WERE. WHEN I TOLD THIS TO ADVANTAGE BMW THEY TOLD ME TO COME IN FOR A RENTAL CAR. I CAME IN, WASTING A DAY OF MY TIME, WAS FORCED TO FILL OUT ALL OF THE PAPERWORK AND THEN AT THE LAST MINUTE WAS REFUSED A RENTAL VEHICLE BECAUSE THEY SAID I WAS FORCED TO USE THE INTERIM PARTS.  AS A MECHANICAL ENGINEER WHO WORKED FOR YEARS IN THE AUTO INDUSTRY I REALLY DON'T FEEL SAFE DRIVING MY FAMILY AROUND IN A BMW. AFTER THE RECENT DEATHS I'M VERY CONCERNED BY THE LACK OF ACTION AND THE RUN-AROUND I AM BEING GIVEN.","products":[{"type":"Vehicle","productYear":"2007","productMake":"BMW","productModel":"328I","manufacturer":"BMW of North America, LLC"}]}]}