{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10913741,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/29/2016","dateComplaintFiled":"10/04/2016","vin":"WBAEP33464P","components":"AIR BAGS","summary":"\"TAKATA RECALL\"    I RECEIVED NOTICE OF THE RECALL BY MAIL ON 8/24/16 STATING THAT I NEEDED THE DRIVER AND PASSENGER SIDE AIRBAGS REPLACED. I THEN PROCEEDED TO MAKE AN APPOINTMENT ON AUGUST 29TH WITH GLOBAL IMPORTS BMW LOCATED AT 500 INTERSTATE N PKWY, ATLANTA, GA 30339. THE SERVICE REPRESENTATIVE INFORMED ME THAT THE PARTS WERE NOT IN STOCK AND WOULD NEED TO BE ORDERED. HOWEVER THE RECALL NOTICE DID STATE THAT THE PARTS WERE IN STOCK AND READY TO BE INSTALLED. I WAITED 2 WEEKS AND NEVER RECEIVED A FOLLOW UP PHONE CALL ON THE STATUS OF THE AIR BAGS. I THEN CALLED GLOBAL BMW AGAIN, AND THEY HAD NO RECORD OF ME CALLING, AND CLAIMED THAT THEY NEEDED TO ORDER THE AIRBAGS. THIS SAME EXACT ISSUE RE-OCCURRED ON MY FOLLOW UP PHONE CALLS ON SEPTEMBER 12TH AND 23RD. THEN FINALLY ON OCTOBER 3RD I PLACED ANOTHER FOLLOW UP PHONE CALL WHERE ONCE AGAIN THEY DID NOT HAVE MY INFORMATION, BUT DID HAVE A DRIVER SIDE AIRBAG IN STOCK. THE CUSTOMER SERVICE REPRESENTATIVE INFORMED ME THAT SHE WOULD BE CHECKING ON THE STATUS OF THE PASSENGER AIR BAG AND GIVE ME A CALL. I CALLED BACK THE NEXT DAY TO CHECK, AND WAS TOLD THAT THEY WERE NOT SURE WHEN THEY COULD OBTAIN A PASSENGER AIRBAG.     OVER A MONTH OF PHONE CALLS AND STILL NOTHING DONE.  I AM LESS THAN PLEASED AND VERY CONCERNED FOR THE SAFETY OF ME AND MY FAMILY WHILE DRIVING OUR VEHICLE. IT HAS BECOME OBVIOUS THAT BMW DOESN'T CARE ABOUT FIXING THE ISSUE.","products":[{"type":"Vehicle","productYear":"2004","productMake":"BMW","productModel":"325XI","manufacturer":"BMW of North America, LLC"}]}]}