{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10918652,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/27/2016","dateComplaintFiled":"10/24/2016","vin":"","components":"AIR BAGS","summary":"WE PURCHASED A 7 PASSENGER TOYOTA SIENNA IN 2011. WE STILL HAVE A LOAN ON THIS VEHICLE. IN OR ABOUT THE SUMMER OF 2016, WE RECEIVED A RECALL NOTICE FROM TOYOTA WITH THE ADDRESS AND PHONE NUMBER LISTED ABOVE. AMONG OTHER INFORMATION, IT STATES \"UNTIL THE REMEDY BECOMES AVAILABLE WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT.\" IN THE FAQ, IT STATED, THAT TOYOTA WILL PROVIDE A LOANER VEHICLE FOR THOSE CUSTOMERS WITH VEHICLES CURRENTLY UNDER RECALL. IN ANOTHER PORTION OF THE LETTER, IT STATES THAT CA IS IN ZONE 1 AND THAT OUR VEHICLE IS IN ZONE A OF THE RECALL, THE MOST DANGEROUS AREA WITH RESPECT TO THE SAFETY OF THE RECALL. WHEN WE CONTACTED TOYOTA FOR A LOANER VEHICLE, THEY OFFERED A 5 PASSENGER TOYOTA CAMRY. THEY ALSO STATED WE COULD HAVE A 7 PASSENGER SIENNA IF WE PAID AN ADDITIONAL $500 A MONTH. WE TOLD THEM THIS WAS UNACCEPTABLE AS WE PURCHASED (AND ARE STILL PAYING TOYOTA FOR) A 7 PASSENGER VEHICLE. WE ESCALATED THIS NUMEROUS TIMES INCLUDING TO THE BBB AT WHICH TIME THEY SUDDENLY SAID THIS WAS A TEXAS COMPANY AND THAT THEY WOULD NOT BE OFFERING ANY ADDITIONAL REMEDY. WE WOULD LIKE A REPLACEMENT VEHICLE AT NO EXTRA CHARGE. PLEASE NOTE THAT THERE IS NO TIMELINE FOR THE RECALL SO THEY ARE SAYING INDEFINITELY THAT WE CANNOT USE THE CAR AS THEY SOLD IT TO US.","products":[{"type":"Vehicle","productYear":"2011","productMake":"TOYOTA","productModel":"SIENNA","manufacturer":"Toyota Motor Corporation"}]}]}