{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10924316,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/04/2016","dateComplaintFiled":"11/04/2016","vin":"JTEBU5JR1B5","components":"AIR BAGS","summary":"TAKATA RECALL  SO I RECEIVED A RECALL NOTICE FROM TOYOTA FOR THE TAKATA AIRBAGS AND CALLED TOYOTA TO FIX IT THEY SAID THEY DON'T HAVE PARTS TO FIX IT AND TO CALL AGAIN IN A FEW MONTHS. A FEW MONTHS PAST CALLED AGAIN AND STILL DON'T HAVE PARTS SO ASK WHAT ARE MY OPTIONS? IS IT SAFE TO DRIVE? THEY SAY IT'S SAFE BUT JUST DON'T HAVE SIT IN THE PASSENGER SEAT ( CAN'T DO THAT) OR THEY CAN GIVE ME A COMPACT CAR RENTAL FOR FREE. I BOUGHT A SUV FOR A REASON AND NEED A BIGGER VEHICLE FOR WORK AND WILL NOT ACCOMMODATE RENTAL FOR A BIGGER VEHICLE. I THEN AGREED FOR A COMPACT CAR THEN SAID I HAD TO BE PUT ON  A WAITING LIST BECAUSE THERE ARE NONE AVAILABLE. THIS ALL HAPPENED AT TOYOTA MARIN LOCATED IN SAN RAFAEL CA. I THEN CALLED TOYOTA CORPORATE AND ASKED IF THEY CAN ACCOMMODATE AND WHETHER THEY HAD ANY INFORMATION WHEN THIS WILL BE RESOLVED AND [XXX]  SAID SHE WASN'T SURE AND STARTED CASE # [XXX] FOR MY CALL AND TOLD ME SOMEONE WILL CONTACT ME THE NEXT DAY ABOUT THE CASE. SO [XXX] CALLED ME TODAY AND WAS RUDE FROM THE BEGINNING, FIRST SHE SAID (HER NAME WAS [XXX])MY VEHICLE WAS SAFE TO DRIVE UNTIL YOU HIT A 6-9 YEAR DETERIORATE PHASE WHICH THEN WILL BE UNSAFE. THAT WOULD BE I BELIEVE JANUARY 2017. I THEN ASK I WAS TOLD IT WAS SHRAPNEL PROBLEM IF I GOT IN AN ACCIDENT BY THE FIRST TOYOTA MARIN. DEALERSHIP SERVICE PERSONAL SAID ([XXX]). SO [XXX] SAID SHE COULDN'T ACCOMMODATE A LARGER A SUV FOR ME AND WHEN I ASKED FOR HER SUPERVISOR SHE REFUSED TO LET ME TALK TO HIM. ALL I WANT IS A LIKE SAFE VEHICLE TO DRIVE. I LEFT LIKE THE WHOLE TIME TALKING TO [XXX] FROM CORPORATE SHE WOULDN'T ANSWER MY QUESTIONS AND SAID MY VEHICLE WAS SAFE TO DRIVE AND THAT IT'S NOT A ISSUE.    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2011","productMake":"TOYOTA","productModel":"4RUNNER","manufacturer":"Toyota Motor Corporation"}]}]}