{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10934725,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/05/2016","dateComplaintFiled":"12/12/2016","vin":"JHMGE8H37DC","components":"AIR BAGS","summary":"NUMEROUS DELAYS SINCE MARCH...NEVER FIXED!  [XXX] HELLO! MY NAME IS [XXX]. MAY I HAVE YOUR NAME PLEASE SO I KNOW WHO I'M CHATTING WITH?  [VISITOR] [XXX] HELLO! MY NAME IS [XXX]. MAY I HAVE YOUR NAME PLEASE SO I KNOW WHO I'M CHATTING WITH?  [VISITOR] MY HONDA HAS BEEN RECALLED AND MY NAME IS [XXX]  [XXX] HI, [XXX] NICE TO MEET YOU! MAY I HAVE THE YEAR, MAKE AND MODEL OF YOUR VEHICLE PLEASE?   [VISITOR] VIN [XXX]  [[XXX]] THANK YOU, [XXX]. MAY I ASK WHAT PART IS BEING RECALLED PLEASE?  [VISITOR] AIR BAG DEATHS  [XXX] I APPRECIATE THE INFORMATION. FOR RECALL SERVICES YOU CAN CALL THE SERVICE DEPARTMENT DIRECTLY. YOU MAY REACH US AT [XXX]. I CAN ALSO HAVE THEM GET IN TOUCH WITH YOU. MAY I HAVE YOUR PHONE NUMBER INSTEAD WHERE WE CAN GET IN TOUCH PLEASE?   [VISITOR] I CALLED 3 MONTHS AGO AND THEY SAID IT WOULD FIX IT IN [XXX]  [VISITOR] THANK YOU  [XXX] I UNDERSTAND. JUST TO VERIFY, IS YOUR VEHICLE IN THE SERVICE FACILITY?  [VISITOR] NO  [XXX] THANK YOU. MAY I ALSO HAVE YOUR EMAIL ADDRESS AS AN ALTERNATE FORM OF CONTACT,PLEASE?   [VISITOR] [XXX]  [XXX] THAT IS NOTED. MAY I VERIFY THAT YOUR LAST NAME IS [XXX]?  [VISITOR] PLEASE HAVE THEM CALL ME ASAP AS I DO NOT WANT TO DIE  [VISITOR]   [XXX] OF COURSE, [XXX]. I WILL FORWARD THIS CHAT RIGHT AFTER OUR CONVERSATION AND WE WILL GET BACK TO YOU DURING OUR BUSINESS HOURS. IS THERE ANYTHING ELSE I MAY HELP YOU WITH?   [VISITOR] NO AND THANK YOU. IS THERE A RECORD LOCATOR FOR THIS CHAT?  [VISITOR] THIS WAS IN JULY AND STILL NO ONE HAS CALLED!!!!    [VISITOR] YES!!!!!  [VISITOR] NO PHONE CALL EITHER!      INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2013","productMake":"HONDA","productModel":"FIT","manufacturer":"Honda (American Honda Motor Co.)"}]}]}