{"count":1,"message":"Results returned successfully","results":[{"odiNumber":10991644,"manufacturer":"Mitsubishi Motors North America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/25/2017","dateComplaintFiled":"05/25/2017","vin":"1Z7HC38N06S","components":"AIR BAGS","summary":"TAKATA RECALL -SERRA MITSUBISHI, BIRMINGHAM AL.- I RECEIVED A RECALL NOTICE FOR MY AIR BAGS. IT TELLS ME IN THE LETTER THAT A LOANER/RENTAL VEHICLE WILL BE PROVIDED. I CALL FOR AN APPOINTMENT, DEALER WILL NOT PROVIDE A VEHICLE FOR THE 3 HR REPAIR. I ONLY NEEDED A RIDE BACK TO WORK WHILE WAITING ON REPAIR. NOT LIKE I WANTED A VEHICLE TO RIDE AROUND IN. I CALLED THE MITSUBISHI HOT LINE AND WAS TOLD IT WILL BE PROVIDED. IF THE SERVICE MANAGER WILL CALL THE REGIONAL MANAGER IT WILL BE STRAIGHTENED OUT. I CALL THE DEALER BACK AND PAST THE SAME INFORMATION. WAITED TWO DAYS FOR A RESPONSE AFTER BEING TOLD THEY WOULD CALL ME BACK. I FINALLY CALLED THEM TO HEAR THE SAME STORY OF NOT PROVIDING A RIDE FOR THE THREE HOUR REPAIR. IF THIS IS NOT GOING TO HAPPEN, THEN WHY IS IT WRITTEN IN BLACK AND WHITE, INFORMING OWNERS THAT IT BE PROVIDED. IT APPEARS TO ME THEY ARE MISLEADING OR LYING TO THEIR CUSTOMERS, AND DO NOT CARE IF THEIR CUSTOMERS ARE INCONVENIENCED. THE DEALERSHIP IS IN BIRMINGHAM AL. \"SERRA MITSUBISHI\".","products":[{"type":"Vehicle","productYear":"2006","productMake":"MITSUBISHI","productModel":"RAIDER","manufacturer":"Mitsubishi Motors North America, Inc."}]}]}