{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11012406,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/06/2017","dateComplaintFiled":"08/02/2017","vin":"3TMEZ5CN6GM","components":"UNKNOWN OR OTHER","summary":"ON JULY 6, I TOOK MY VEHICLE TO WEST COVINA TOYOTA FOR 25K SERVICE AND RECALL. AT THAT TIME THEY KEPT IT FOR RECALL. I ASKED THEM HOW LONG IT WOULD TAKE AND THEY WOULDN'T GIVE ME DATE. I WAS TOLD TOYOTA WOULD NOT GIVE THEM A DATE, BUT I COULD CALL. CALLED AND TOYOTA TOLD ME 4 TO 6 WEEKS. I TOLD THE DEALER, THAT IF THEY PROVIDED A LOANER, I WOULD PREFER A TRUCK SIMILAR (OR EVEN LESS) TO MY VEHICLE. THE SERVICE MANAGER SAID IT WOULD PROBABLY A FRONTIER. THAT WAS JULY 14. TO DATE NO RESPONSE. ON JULY 19 AND JULY 27, I SENT TEXTS TO THE SERVICE EMPLOYEE (WILLIAM) REGARDING THE STATUS OF THE LOANER AND MY VEHICLE. ON JULY 31, I RECEIVED A CALL FROM WILLIAM SAYING HE DIDN'T KNOW WHEN THE VEHICLE WOULD BE READY. HE NEVER MENTIONED THE STATUS OF THE LOANER. MY COMPLAINT IS THAT PENSKE TOYOTA, COULD AT LEAST HAVE GIVEN ME A TIMEFRAME FOR THE PARTS RATHER THAN PUTTING IT OFF ON ME AND TOYOTA CUSTOMER CARE, THEY ALSO COULD AT MINIMUM SAID THERE IS NO TRUCK AVAILABLE SO I COULD PLAN AROUND REPAIR. THEY HAVE CHOSEN TO BE NO RESPONSIVE AND ARE PLACING THE BLAME ON TOYOTA. THESE TYPES OF THINGS HAPPEN AND ALL I HAVE ASKED FOR ARE THE BEST UPDATE THEY HAVE AT THE TIME. ALSO, THE RECALL NOTICE OFFERED THE LOANER FOR EXTENDED REPAIRS, THEY HAVE CHOSEN TO IGNORE MY REQUEST.","products":[{"type":"Vehicle","productYear":"2016","productMake":"TOYOTA","productModel":"TACOMA","manufacturer":"Toyota Motor Corporation"}]}]}