{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11024542,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/19/2017","dateComplaintFiled":"09/19/2017","vin":"1FTFW1CTXCF","components":"UNKNOWN OR OTHER","summary":"I PURCHASED A 2012 FORD ECOBOOST IN JULY 2012. AND PURCHASED AN EXTENDED 5YR 100K MILE WARRANTY., WHICH WAS VALID THROUGH JULY 20, 2017. IN AUGUST OF 2017, AFTER THE TRUCK SAT FOR A COUPLE DAYS, I WOULD START THE CAR AND HEAR A LOUD RATTLE COMING FROM THE FRONT OF THE MOTOR. I STARTED TO RESEARCH THE INTERNET AND FOUND OUT THAT ECOBOOST MODELS FROM 2011-2015 HAD FAULTY TIMING CHAINS  THAT STRETCHED /  MALFUNCTIONED AFTER A SHORT PERIOD OF TIME. I FOUND SEVERAL TESTIMONIALS AND VIDEOS OF ECOBOOST OWNERS WITH THE SAME ISSUE. I CONTACTED FORD AND BASICALLY GOT A \"SORRY\" RESPONSE SINCE I WAS 60 DAYS OVER THE WARRANTY PERIOD. THE REPAIR COST $~ 4000 AND FORD IS TURNING A BLIND EYE. I HAVE FOLLOWED ALL MAINTENANCE REQUIREMENTS AND TAKE IMPECCABLE CARE OF MY VEHICLE. AND I'M NOW FACED WITH A $4000 REPAIR BILL WITH A TRUCK WITH 77K MILES ON IT. WE NEED NHTSA TO HELP FORD STEP UP TO THE PLATE AND MAKE THIS RIGHT TO THE CUSTOMER. AND  ISSUE A RECALL FOR THIS CURRENT TSB. IF NOT REPAIRED, THE TIME CHAIN CAN JUMP AND DESTROY THE MOTOR. THIS ISN'T A SMALL ISSUE. NO CONSUMER SHOULD BE FACED WITH A $4000 REPAIR BILL AFTER 77K MILES AND TAKING CARE OF THEIR VEHICLE. YOUR SUPPORT IN INSTITUTING A RECALL FOR THIS DESIGN MALFUNCTION WILL NOT JUST HELP ME, BUT MANY OTHERS I'VE MET ONLINE WITH THE SAME ISSUE. REGARDS.","products":[{"type":"Vehicle","productYear":"2012","productMake":"FORD","productModel":"F-150","manufacturer":"Ford Motor Company"}]}]}