{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11030184,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/25/2017","dateComplaintFiled":"09/27/2017","vin":"1VWBH7A38CC","components":"AIR BAGS","summary":"TAKATA RECALL. PURCHASED A 2012 VW PASSAT ON 08/07/2015. WAS NOT AWARE OF THE RECALL UNTIL THE SALESMAN MADE A FOLLOW-UP COURTESY CALL TO ME ON 08/08/2016.  HE WAS ADVISED I NEVER RECEIVED A LETTER.  I PHONED VW CUSTOMER CARE, VERIFIED MY ADDRESS AND REQUESTED A LETTER FROM THEM AFTER RENEWING MY REGISTRATION BUT NEVER RECEIVED A RECALL LETTER TO THIS DAY.  AUGUST 25, 2017 THE AIRBAG WARNING LIGHT CAME ON. SEPTEMBER 13, 2017 THE LOW TIRE INDICATOR LIGHT CAME ON.  I TOOK MY VEHICLE TO GOSSETT VW, HAD THE TIRES INFLATED AND WHEN I DROVE THE VEHICLE TWO DAYS LATER THE ABS/TRACTION CONTROL/TIRE PRESSURE/ AND SEATBELT LIGHTS WERE CONTINUALLY FLASHING. I SPOKE TO AN ADVOCATE VIA CHAT ON VW'S SEB SITE. SHE AUTHORIZED THE AIRBAG REPAIR ON 09/22/2017. I PAID APPROXIMATELY $341.00 TO RESOLVE THE PROBLEM WITH THE WARNING LIGHTS BUT TO DATE, 09/27/2017 THE PROBLEM PERSISTS.  THE DEALERSHIP DID NOT RESPOND TO MY COMPLAINT AND THE FILE WAS CLOSED ON 09/25/2017.  I PHONED CUSTOMER CARE EARLIER TODAY, WEDNESDAY, 09/27/2017 AND REOPENED THE CASE. MY VEHICLE ONLY HAD 38,415 MILES ON IT. THE REPAIR REPORT ACCORDING TO SERVICE AGENT J.O. CLAIMED THEY FOUND A SHORT TO THE PASSENGER OCCUPANT SENSOR CAUSING THE ABS LIGHT, TIRE LIGHT, AND TRACTION LIGHT. CORRECTION:  REPAIRED SHORT AND CLEANED RIGHT REAR SPEED SENSOR AND BEARING. ON 09/22, THE BOTTOM DRIVER TAKATA AIRBAG WAS PERFORMED. NOT ONLY ARE THE SAME LIGHTS ALARMING EACH TIME I TURN ON THE VEHICLE, BUT THIS MORNING THE ESP ERROR LIGHT FLASHED. VW CUSTOMER CARE WAS ADVISED AND REOPENED THE COMPLAINT. FOLLOWING THE SERVICE VISIT I DISCOVERED A BROKEN PART WITH VW # 8E0.881.348.E ON THE RIGHT FLOOR MAT OF THE CAR. THIS IS ALARMING. I WAS ADVISED AN ADVOCATE FROM VW CORPORATE SHOULD BE CALLING ME IN RESPONSE TO THIS HORRIFIC ORDEAL.  THESE INCIDENCES OCCURRED 2 WEEKS AFTER THE CERTIFIED PRE- OWNED WARRANTY EXPIRED.  NEVER HAD ANY PROBLEMS WITH THE VEHICLE BEFORE THIS. I AM A SENIOR CITIZEN WHO IS EXTREMELY ALARMED WITH THIS MATTER.","products":[{"type":"Vehicle","productYear":"2012","productMake":"VOLKSWAGEN","productModel":"PASSAT","manufacturer":"Volkswagen Group of America, Inc."},{"type":"Equipment","productYear":"9999","productMake":"TAKATA","productModel":"AIR BAG INFLATOR","manufacturer":"Takata (TK Global, LLC)"}]}]}