{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11044863,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/09/2017","dateComplaintFiled":"11/09/2017","vin":"1FTZR45EX6P","components":"AIR BAGS","summary":"I HAVE TRIED FOUR TIMES IN THE LAST TWO YEARS TO GET MY AIRBAGS REPLACED AFTER RECEIVING THE NOTICE AT LITHIA FORD IN BOISE IDAHO AT 8853 WEST FAIRVIEW AVE BOISE, ID 83704. FINALLY I HAD AN APPOINTMENT TODAY BUT WHEN I WENT IN THEY HAD NO RECORD OF MY APPOINTMENT BUT ALSO SAID THERE IS NO REPLACEMENT YET FOR MY AIRBAGS THOUGH IT STATES CLEARLY ON THE RECALL NOTICE IN FEB 2016 - NOTICE NUMBER 15S22/NHTSA RECALL 15V-322 THAT THERE WAS A REPLACEMENT OVER A YEAR AGO?  I WAS INFORMED BY [XXX] , SERVICE ADVISOR AT 0945AM ON NOV 9, 2017 THAT I NEED TO CONTACT FORD MOTOR COMPANY TO GET AN ANSWER AS TO WHEN THEY WILL BE AVAILABLE.  I HAVE CALLED THAT NUMBER THREE TIMES, AND ALL THREE TIMES AFTER GOING THROUGH THE MENU AND GETTING PUT ON HOLD FOR A SERVICE REPRESENTATIVE FROM FORD THE CALL JUST RETURNED TOT HE BEGINNING OF THE PROCESS.  I JUST WANT MY AIRBAGS REPLACED IF THEY ARE GOING TO KILL ME OR SOMEONE WITH ME BUT APPARENTLY THIS IS NOT POSSIBLE?  I AM VERY FRUSTRATED WITH THIS PROCESS.  THANK YOU,  [XXX]    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2006","productMake":"FORD","productModel":"RANGER","manufacturer":"Ford Motor Company"}]}]}