{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11046082,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/13/2017","dateComplaintFiled":"11/14/2017","vin":"1FMCU4K31AK","components":"STEERING","summary":"TL* THE CONTACT OWNS A 2010 FORD ESCAPE HYBRID. WHILE DRIVING AT LOW SPEEDS, THE VEHICLE LOST STEERING FUNCTIONALITY. THE CONTACT STATED THAT THE POWER STEERING REQUIRED EXCESSIVE EFFORT TO OPERATE. THE POWER STEERING AND TRACTION STABILITY CONTROL WARNING INDICATORS ILLUMINATED. LEIF JOHNSON FORD (501 E KAENIG LN, AUSTIN, TX) DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT WAS INFORMED THAT THE RECALL WAS SATISFIED AFTER THE SOFTWARE WAS UPDATED. THE CONTACT STATED THAT THE RECALL LETTER STATED THAT THERE WERE THREE STEPS THAT WERE TO BE PERFORMED REGARDING THE RECALL; HOWEVER, THE DEALER ONLY PERFORMED THE FIRST STEP. THE FAILURE MILEAGE WAS 95,000. *BF  *AS  THE CONSUMER WANTED TO ADD 4 QUESTIONS TO EVOQ AND THEY ARE AS FOLLOWS: WHY OR HOW, WOULD REPROGRAMMING THE PSCM REMEDY THE FAULTY TORQUE SENSOR?  WHY WOULD OR HOW COULD THIS SATISFY THE RECALL ENOUGH TO CLOSE IT OUT, ALL THE WHILE, THE FAULTY TORQUE SENSOR IS STILL IN MY  VEHICLE?  IF A SOFTWARE UPDATE WAS COMPLETED, CUSTOMERS SHOULD KEEP A FAULTY PART IN THEIR VEHICLE, EVEN THOUGH THAT FAULTY PART  IS PRONE TO A FAILURE THAT COULD LEAD TO AN ACCIDENT?  IF THIS IS NOT THE POSITION HELD, CAN YOU CONFIRM FOR ME THEN, IT SEEMS TO BE THE POSITION OF FORD, THAT IF THE  REPLACEMENT PARTS HAVE A LOWER PROBABILITY OF FAILING,  THIS STILL DOES NOT WARRANT AN EXTENSION TO THE COVERAGE FOR THOSE OLDER/ORIGINAL PARTS, IS THIS CORRECT?  *TR","products":[{"type":"Vehicle","productYear":"2010","productMake":"FORD","productModel":"ESCAPE HYBRID","manufacturer":"Ford Motor Company"}]}]}